About Better.com:

We’re one of the fastest growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans.

By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet. 

Better.com by the numbers: 

• We fund $600 million in home loans per month
• Nearly $5 billion in loans funded since our inception in 2016
• 2 years running, we’re one of Crain’s “Best Places to work”
• We’re #11 on Fortune’s Best Places to Work in NYC
• And #964 on Inc.’s 2019 “5000 Fastest-Growing Companies” 
• We’ve secured over $254 million from our investors to date 
• ...and counting

We continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire home buying journey.

A Better opportunity:

As the Volume Management, Strategy & Operations Manager/Sr. Manager, you will be responsible for optimizing our decision making skills across different product lines & business units. You will help surface tradeoffs and inform key strategic decisions that impact bottom line by leveraging business insights, project management and predictive/forecasting power.  

Responsibilities:

• • You will work cross-functionally with multiple teams (Sales Ops, Ops Strategy, Cap Markets, Acquisition / Growth), collect and synthesize insights to ensure we’re utilizing resources properly
  • You will work with C-suite and functional executives to validate strategic priorities (e.g. prioritize profit margin vs revenue growth vs cash flow)
  • You will connect the dots to make daily/weekly recommendations on how much to produce across each line of business (D2C vs B2B, Purchase vs Refinance) and product line (Conventional, Jumbo, FHA, VA)
  • You will build different scenarios to evaluate options, and clearly articulate the strategic and operational trade-offs implicit in each decision
  • You will present (and defend) your recommendations in front of C-level executives on a weekly basis
  • You will build “playbooks” to help standardize how we react strategically in common scenarios (e.g. rates rising/dropping, capacity shrinkages, outages, etc.)
  • You will collaborate with Finance to provide input on quarterly / yearly planning & forecasts as well as ongoing financial model reconciliation

About You:

• • 4+ years of experience in a strategic operational role (management consulting, high-growth startup, or another tech company)
  • You are a highly structured thinker with the ability to methodically break down complex issues
  • You have a strong quantitative background in data analysis and modeling (SQL/Tableau is preferred) 
  • You have strong communication and relationship-building skills. People are excited to work with you and seek your input proactively.
  • You are relentless in chasing value for the organization. When you see something that’s not working, you won’t stop until it’s fixed.
  • You are a probabilistic thinker and frequently think in terms of expected value. When you make decisions you think about the deep ramifications they might have.
  • You are highly adaptable and thrive in ambiguous or uncertain environments