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VP Customer Success US

| Greater NYC Area

Gameffective Employee Performance Enablement and Engagement

By putting employees at the center of business success, Gameffective helps companies increase efficiency, drive customer experience and become more agile. Gameffective makes employees more proficient, aligned, and engaged, maximizing the value they create for your organization. Using tools like adaptive microlearning, real-time feedback, and gamification, it significantly speeds up onboarding, boosts productivity, and inspires an emotional drive to excel. Unleash your employees’ full potential providing them with the tools and guidance they need to hit their goals all day, every day... 

It really doesn’t get any better. Join us!

Responsibilities:

  • Develop and nurture strategic relationships with our most valuable customers. Become their trusted advisor & consultant.
  • Build and Manage our amazing US team of Customer Success Managers and Customer Success and Implementation Specialists
  • Work with the team and other teams in the organization in order to build the best Customer Success Center of Excellence. Manage and implement best practices to ensure informed decisions are being made
  • Ensure a seamless experience through all phases of the customer relationship.
  • Collaborate with our technical support teams overseas to make sure communication flow is effective
  • Deeply understand customer goals and help them meet their objectives by providing strategic guidance on our platforms best practices, use cases and organizational workflow.
  • Manage assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs.
  • Engage with key influencers and decision makers across different teams within the customers organization. Conduct business reviews and goal-setting meetings.
  • Be an expert in Gameffective offering, technologies and competitor offerings

How will you be measured?

  • Renewals & Upsells
  • Documented customer success stories/examples.
  • Gameffective's platform adoption
  • Customer Success team members are happy, learning, growing and advancing


  • Experience building and managing a Customer Success Teams and Customer Success center of Excellence.
  • Experience managing client relationships and ensure client satisfaction and retention from deployment phase and on to renewal and expansions
  • Experience managing relationships with large Enterprise Strategic Accounts and C-level Executive
  • Prior history working for a SaaS company, large systems integration firm, or consultancy
  • Proven ability to drive continuous value
  • Experience working with Fortune 500 clients
  • Project management - Ability to meet and keep track of tight deadlines with lots of moving parts, rally resources, appropriately set and manage expectations and still have presence of mind to have fun along the way.
  • Amazing written and verbal communication skills and excellent presentation skills
  • Detail-oriented and analytical
  • Strong team player and self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • Excellent troubleshooter
  • Excellent time management skills for yourself and others
  • Availability for some travel is required
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • HTML5Languages
    • CSS3Languages
    • jQueryLibraries
    • jQuery UILibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • Qlik SenseAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative CloudDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • TumblrCMS
    • SalesforceCRM

Location

We are located on the northeast corner of Grand Street and Broadway in the heart of SoHo.

An Insider's view of Gameffective

What’s the vibe like in the office?

We're a group of young professionals with a broad range of experience form consulting to startups to international sales. We work hard, get along with one another, and we also celebrate our success together. We're open, collaborative and work closely together to make real impact. Super fun.

Alex

Pre-Sale Engineer

How do you collaborate with other teams in the company?

We're a global company so we have to be proactive and collaborative. In order to always stay aligned, we have frequent catch-ups and constantly communicate with other teammates in other offices. We also use our own digital platform to learn from each other and stay connected.

Danielle

Customer Success Implementation

What makes someone successful on your team?

Be a self-starter, you'll fit right in! Collaborate with others and speak your mind, that's the way for constant improvement.

Melissa

Customer Success Manager

How do you empower your team to be more creative?

Lots of freedom. You can self-start, find a problem you're passionate about and nobody will stop you from proposing and developing unique solutions.

Jack

Account Development

What are Gameffective Perks + Benefits

Gameffective Benefits Overview

We care about our employees' health and provide vast amount of insurances alongside other perks for their lifestyle and soul :)

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
ESOP
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Pet Friendly
Fitness Subsidies
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