VP of Customer Success at Reonomy

| Greater NYC Area
!Sorry, this job was removed at 7:46 a.m. (EST) on Tuesday, March 17, 2020
Reonomy leverages big data, partnerships and machine learning to connect the fragmented, disparate world of commercial real estate. By providing unparalleled access to property intelligence, Reonomy products empower individuals, teams, and companies to unlock insights and discover new opportunities.
Headquartered in New York, Reonomy has raised $128 million from top investors, including Sapphire Ventures, Bain Capital, Softbank, Primary Ventures, Georgian Partners, Wells Fargo Strategic Capital, Citi Ventures, and Untitled Investments. Our clients represent the biggest names in CRE, including Newmark Knight Frank, Cushman & Wakefield, Tishman Speyer and WeWork.
If you're excited by growth, innovation and the ability to shape one of the biggest markets, join us as our journey is just beginning!
ABOUT THE ROLE:
Reonomy is growing (quickly!) We're hiring a VP of Customer Success with 5+ years experience in CS management who has a track record of successfully building and leading high performance teams and owning customer success reporting and metrics. As Reonomy's first VP of Customer Success, you will elevate our customer success team by developing and executing on our strategy ensuring our customer's are successful on our platform. Additionally, you will create and use best practices to enhance our current processes and lead strategic initiatives aimed at maximizing retention and growth.
 

Responsibilities:

  • Develop, coach and scale a team of Client Success Partners and Account Managers to ensure that all customers are addressed with best-in-class support
  • Optimize team performance utilizing key metrics and coaching methods
  • Develop a customer success career path that builds on the skills of senior team members in a way that engages them and increases retention 
  • Design best practices and procedures that support a top notch customer experience for our clients, including onboarding experience and capturing product feedback
  • Identify improvements of current processes and tooling to promote team efficiency
  • Drive revenue growth by identifying upsell opportunities and reducing churn

ABOUT YOU:

  • 10+ years of experience
  • 5+ years managing a CS team at a SaaS organization
  • Experience administering support and success software to ensure efficiency and successful data capture
  • Data savvy and experience producing call center and customer disposition reporting
  • Strong project management skills in order to plan, organize and manage resources to complete project goals and objectives
  • Inspiring leader with the ability to rally a team
  • Skilled at identifying process improvements
  • Passion for helping others with a strong sense of empathy
  • Start-up experience preferred

Benefits:

  • Competitive salary
  • Company stock options
  • 100% coverage on Medical, Vision and Dental Healthcare Plans
  • Unlimited Vacation
  • 401k plan and Commuter Benefits
  • Office perks: catered lunches 3x/week, catered breakfast 2x/week, unlimited snacks, FREE ClassPass membership, FREE Headspace premium membership, FREE Citi Bike membership, & team happy hours!

We do not accept unsolicited resumes from outside recruiters/placement agencies. Reonomy will not pay fees associated with resumes presented through unsolicited means.

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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases

Location

Centrally located penthouse allows for iconic 360 degree NYC views of the Empire State Building & Hudson/East River. A quick walk to all major subways

An Insider's view of Reonomy

What’s the vibe like in the office?

Our office culture and vibe are unlike anything I’ve experienced in past jobs. Everyone is incredibly friendly, hardworking, and humble which allows for a collaborative and enjoyable ecosystem! Our executive team has done a fantastic job of creating a great work culture where I can genuinely say that I enjoy coming to work each day.

Ismail

Customer Success Analyst

What does your typical day look like?

My day starts by fueling up on our catered breakfast then meeting with members of our CS/Sales teams to hear feedback from users. After, we'll huddle as a team and then work with our engineers to spec out a new data feature or project. Later in the day, I can be found vying for the longest road in Catan while enjoying the 360 views from our office!

David

Product Manager

How does the company support your career growth?

Since joining Reonomy my personal career growth has accelerated beyond what I imagined! In addition to the support I receive from my manager, we're encouraged to seek ongoing education. Attending various industry events and conferences during work has helped me be a true expert for my clients which ultimately led to my promotion to Strategic AM!

Colleen

Team Lead, Strategic Account Manager

What unique initiatives do you have that encourage innovation?

Here at Reonomy, our teams meet daily across departments to optimize collaboration! Each team member is encouraged to identify areas of growth and take ownership for rolling out high ROI changes. Leaders also work with individuals to leverage their strengths which ultimately improves the performance of our team and creates a strong team unit.

Aviva

VP of Partnerships and Business Development

What are some social events your company does?

Outside of eating together several times every week and having a stocked pantry & common area that people frequent, there is no shortage of opportunities to socialize with fellow colleagues. Activities that Reonomy has hosted in just the past 2 months include game nights, happy hours, team-specific events, and even a summer outing in Central Park!

Steve

Software Engineer

What are Reonomy Perks + Benefits

Reonomy Benefits Overview

Let your salary be used for the fun stuff, we've got you covered on (almost!) everything else- 100% covered health benefits, discounted gym membership, lots of food (we like to eat!), free Citibike and Spotify accounts!

Culture
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Documented Equal Pay Policy
Highly-Diverse Management Team
Reonomy's leadership team is 50% women and we are continuously looking to diversify our team as we grow. Additionally, we have underrepresented minorities on our leadership team.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
100% coverage
Vision Benefits
100% coverage
Health Insurance Benefits
Multiple 100% covered options!
Life Insurance
Wellness Programs
Reonomy's wellness program includes a meditation room onsite, gym discounts, free CitiBike, and outdoor retreats.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Return-to-Work Program Post Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We have catered lunches every Monday, Wednesday, and Friday! We also have catered breakfast every Tuesday and Thursday. A company meeting never goes without yummy food too!
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Reonomy has an educational program allowing employees to spend up to $1,000+ per year on programs to further develop their career aspirations.
Lunch and Learns
Acme Co. hosts lunch and learn meetings once per month.
Cross Functional Training Encouraged
Promote from Within
Mentorship Program
Our mentorship program includes 1-to-1 program.
Continuing Education Stipend
We offer $1000 per employee on an annual basis for continuing education.
Online Course Subscriptions Available
Paid Industry Certifications
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