The Paratransit Operations Manager oversees daily operations of the Paratransit team, focusing on training, support, and efficient use of technology to ensure customer satisfaction and operational excellence.
The Paratransit Operations Manager will manage the day-to-day responsibilities and process of the Paratransit team. They will train, support, and provide guidance to team members. Ensure First Student is the industry leader in leveraging technology to create operational efficiencies while providing best in class customer offerings.
$95,000/annually
Major Responsibilities
Minimum Education or Certifications Required
Minimum Experience or Skills Required
Physical Requirements and Working Conditions
Disclaimer
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
- Manage the activities of Paratransit team.
- Build and maintain a strong functional team through effective recruiting, training, coaching, team building and succession planning.
- Prepare and participate in the preparation of staff development plans for each functional associate who is a member of the team.
- Assess the skills and skill levels necessary to achieve work objectives.
- Conduct midyear and year-end performance appraisals, providing regular feedback on their performance.
- Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses.
- Mentor team’s procedure and conduct when auditing and interacting with the field to ensure delivery evokes compliance and success.
- Manage new hire onboarding, that it is rolled out efficiently and with proper understanding of the team and company goals.
- Assign standards and deadlines to team for projects or operational improvement efforts.
Minimum Education or Certifications Required
- 4-year degree or equivalent work experience.
Minimum Experience or Skills Required
- Prior management experience preferred
- Project management skills preferred
- Previous customer support experience preferred
- Transportation logistics preferred
- Very strong analytical skills required with proven ability to break complex problems into simple components, demonstrated ability to effectively and enthusiastically lead change, demonstrated ability to manage conflict
- Excellent communication skills required
Physical Requirements and Working Conditions
- Incumbent must be able to move about the office; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
Disclaimer
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
Similar Jobs
Digital Media • Information Technology • News + Entertainment
Leads enterprise advertising sales strategy and execution for high-value clients and agencies. Responsibilities include prospecting, pipeline development, complex solution selling, client and account planning, executive presentations, negotiation, closing, revenue growth, forecasting, and cross-functional coordination. Uses market intelligence, data, technology, automation, and AI-enabled tools to develop integrated advertising solutions and strengthen long-term client partnerships.
Top Skills:
Advertising TechnologyAi-Enabled SolutionsAutomationData Analytics
Digital Media • Information Technology • News + Entertainment
Supports the full deal lifecycle through financial deal modeling, commercial-term analysis, approval memos, Salesforce data governance, reporting, and cross-functional coordination. The role partners with Sales, Finance, Legal, Revenue Operations, and leadership to resolve deal issues, improve data quality, identify pricing and commercial patterns, and develop scalable playbooks, deal matrices, operating procedures, and decision frameworks that improve deal velocity and consistency.
Top Skills:
Salesforce
Digital Media • Information Technology • News + Entertainment
Leads sales operations and strategic initiatives for Comcast Advertising’s sales organization. Owns sales cadence, pipeline management, forecasting, reporting, dashboards, CRM optimization, sales enablement, and cross-functional execution. Partners with Sales, Finance, Marketing, Product, and other teams to improve sales effectiveness, revenue growth, and operational discipline. Manages and develops the Sales Operations team while overseeing reporting, proposals, lead generation, and sales support activities.
Top Skills:
Business Intelligence ToolsCRMSalesforceTableauWaymark
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
