Quality Control Supervisor
About the Position
The Quality Control Supervisor is in charge of all day-to-day field operations. The Quality Control Supervisor is responsible for driver check-in processes, assignments of work, and mandatory overtime assignments if needed.
Communicates job requirements and responsibilities to drivers
Day-to-day counseling and evaluation reports to local management
Ensures drivers are performing assigned duties correctly and safely and that they meet all job-related specifications
Investigates incidents and accidents including on-the-scene accidents and assist drivers in preparing accident reports, OHSA reports, and any other safety-related documentation as required
Liaises with both clients and drivers/the organization re customer service issues and responds professionally to customer inquiries/comments
Evaluates and monitors driver safety and performance as well as compliance with legal employment/labor policy matters.
Assists with the Driver recruitment process
Prepares operational reports/schedules and maintains accurate daily records of operations
May also be required to conduct road checks, routing, training, and other relevant tasks as required
Meets with all driver qualifications at location
Obtains CDL to operate vehicles at the location, maintains that license, and drives periodically
Any additional related tasks/duties as assigned
Qualifications
Supervisory capability with a diverse workforce
Proficiency using MS Office products including MS Excel and MS Word and Windows-based programs
Excellent written and verbal communication skills
Proficient with basic math skills
Previous transportation knowledge, an asset
Ability to multitask and work independently in a fast-paced/high energy environment
Exceptional customer service, problem-solving, decision making, critical thinking abilities
First for a Reason
Benefits
Starting wage of $19.50 to $20.00/hr. based on experience
We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.
Diversity & Inclusion
Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.
Professional Advancement
Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America.
Extensive Training
Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.
Community Service & Impact
Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Student in your community, you’ll have a positive impact on others.
Apply today and get your career on the road with First!
First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
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