Provides customer service in a Lowe’s Outlet by assisting shoppers, locating and loading merchandise, processing sales and returns, supporting deliveries, replenishing stock, generating project leads, and maintaining clean, safe, organized store conditions. The associate also supports checkout, inventory, merchandising, equipment operation, customer inquiries, Pro customer programs, and loss-prevention awareness.
• Customer Service• Provides SMART customer service at all times through the daily execution of Lowe's Outlets• Seeks out customers to understand his/her needs and assists in locating, demonstrating,
selecting, carrying, and/or loading merchandise• Listens to and responds knowledgeably and promptly to customer and employee questions by
taking them to areas of the store and walking them through projects when necessary• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise,
feature benefits, application, and warranty information related to Lowe's Outlet programs• Provides prompt support to all checkout functions, call buttons, departmental pages, or
requests for assistance.• Writes customer contracts and invoices for equipment rental.• Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.• Generates leads for Project Specialist Exterior (PSE) programs by actively engaging
customers in their project needs• In-stock• Uses store systems to prioritize loads, print pricing labels, and to look up items or item
numbers for price and inventory information• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies• Prepares merchandise in department of responsibility based on customer
requirements/specifications• Clean and Safe Stores• Monitors merchandise entering and leaving the store entrances and exits and assists
customers or associates who trigger the alarm• Detects common signs of shoplifting, theft, and other security risks, and promptly
communicates them to management and/or Asset Protection• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to
maintain cleanliness and organization of store and working areas• Maintains a safe and secure work environment, which may include conducting daily safety
reviews, noting hazards, keeping aisles clear, and securing doors and gates• Adheres to all safety requirements relevant to one's regular job duties: top stock safety,
reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters,
and safety devices• Operates store equipment as needed depending on one specific role and department (e.g.,
Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV
surveillance system, pallet jacks, electric lifts, compacter baler)• In addition to the above responsibilities, this individual is held accountable for other duties as
assigned• Additional Responsibilities specific to PROs in a Lowe's Outlet.• Provides exceptional customer service by applying SEEK - LEARN - BUILD to all customer
interactions• Assists Pro customers to find product by walking the customer to the correct aisle and bay• Assists Pro customers with loading product in the aisle and then into their vehicles to provide
a faster "in and out shopping experience• Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses
the SMART phone and sales terminal to enroll customers into these beneficial programs• Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls
vendors to verify product availability and cost as needed• Additional Responsibilities specific to the Outlet Department• Helps customers have a positive shopping experience by neatly displaying up-to-date and
accurate pricing and signage• Uses cash register to process sales transactions according to company guidelines• Delivers excellent customer service during the checkout process by ensuring the customer is
satisfied and encouraged to come back to Lowe's Outlets.
• Completes freight and merchandising fulfillments, physically moves stock as it is delivered,
schedules shipments when necessary, and checks the quality and accuracy of orders• Processes returns to the Distribution Centers and appropriately disposes/returns items• Coordinates and supports deliveries from beginning to end, serving as the expert for
answering questions and solving problems related to deliveries• Inspects merchandise prior to loading and delivery, prepares merchandise and loads for
delivery, supports planned delivery routes, verifies invoices against items loaded, and assists
with product connections or returns• Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior
areas (e.g., parking lots) (as needed)• Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe
displays, fixes equipment and facilities, and performs preventative maintenance• In addition to the above responsibilities, this individual is held accountable for other duties as
assigned
Associate Benefits ( https://talent.lowes.com/us/en/joining-our-team )
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
selecting, carrying, and/or loading merchandise• Listens to and responds knowledgeably and promptly to customer and employee questions by
taking them to areas of the store and walking them through projects when necessary• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise,
feature benefits, application, and warranty information related to Lowe's Outlet programs• Provides prompt support to all checkout functions, call buttons, departmental pages, or
requests for assistance.• Writes customer contracts and invoices for equipment rental.• Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.• Generates leads for Project Specialist Exterior (PSE) programs by actively engaging
customers in their project needs• In-stock• Uses store systems to prioritize loads, print pricing labels, and to look up items or item
numbers for price and inventory information• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies• Prepares merchandise in department of responsibility based on customer
requirements/specifications• Clean and Safe Stores• Monitors merchandise entering and leaving the store entrances and exits and assists
customers or associates who trigger the alarm• Detects common signs of shoplifting, theft, and other security risks, and promptly
communicates them to management and/or Asset Protection• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to
maintain cleanliness and organization of store and working areas• Maintains a safe and secure work environment, which may include conducting daily safety
reviews, noting hazards, keeping aisles clear, and securing doors and gates• Adheres to all safety requirements relevant to one's regular job duties: top stock safety,
reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters,
and safety devices• Operates store equipment as needed depending on one specific role and department (e.g.,
Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV
surveillance system, pallet jacks, electric lifts, compacter baler)• In addition to the above responsibilities, this individual is held accountable for other duties as
assigned• Additional Responsibilities specific to PROs in a Lowe's Outlet.• Provides exceptional customer service by applying SEEK - LEARN - BUILD to all customer
interactions• Assists Pro customers to find product by walking the customer to the correct aisle and bay• Assists Pro customers with loading product in the aisle and then into their vehicles to provide
a faster "in and out shopping experience• Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses
the SMART phone and sales terminal to enroll customers into these beneficial programs• Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls
vendors to verify product availability and cost as needed• Additional Responsibilities specific to the Outlet Department• Helps customers have a positive shopping experience by neatly displaying up-to-date and
accurate pricing and signage• Uses cash register to process sales transactions according to company guidelines• Delivers excellent customer service during the checkout process by ensuring the customer is
satisfied and encouraged to come back to Lowe's Outlets.
• Completes freight and merchandising fulfillments, physically moves stock as it is delivered,
schedules shipments when necessary, and checks the quality and accuracy of orders• Processes returns to the Distribution Centers and appropriately disposes/returns items• Coordinates and supports deliveries from beginning to end, serving as the expert for
answering questions and solving problems related to deliveries• Inspects merchandise prior to loading and delivery, prepares merchandise and loads for
delivery, supports planned delivery routes, verifies invoices against items loaded, and assists
with product connections or returns• Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior
areas (e.g., parking lots) (as needed)• Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe
displays, fixes equipment and facilities, and performs preventative maintenance• In addition to the above responsibilities, this individual is held accountable for other duties as
assigned
Associate Benefits ( https://talent.lowes.com/us/en/joining-our-team )
- Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- 401(k) Retirement account with company match
- Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and Parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Similar Jobs at Lowe’s
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
Move and secure trailers throughout a distribution center, coordinating with appliance, shipping, receiving, and visitor center teams. Safely handle products, support receiving, put-away, picking, and shipping activities, and help meet facility performance metrics. The role requires operating yard tractors and other powered equipment, working variable shifts and overtime, lifting up to 70 pounds, and performing duties indoors and outdoors in changing weather and environmental conditions.
Top Skills:
Basic Computer SystemsForkliftReach TruckScrubbing SweeperYard Tractor
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
Provides customer service in a Lowe’s store by helping shoppers locate and select products, answering questions, processing orders, replenishing merchandise, preparing department-specific items, guiding checkout, and occasionally loading merchandise. The role requires cross-training across departments, basic computer and retail technology use, physical activity including lifting at least 25 pounds, and occasional travel for meetings, training, or neighboring-store support.
Top Skills:
Retail TechnologySmartphonesTablets
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
Moves and secures trailers throughout a distribution center for appliance, shipping, receiving, and visitor center operations. Cross-trains in receiving, putaway, picking, and shipping while safely handling products and supporting facility performance metrics. Requires operating yard equipment, working varied schedules and weekends, lifting up to 70 pounds, and working indoors and outdoors in changing weather and warehouse conditions.
Top Skills:
Basic Computer SystemsForkliftReach TruckScrubbing SweeperYard Tractor
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
