Partner Account Manager, Mid Enterprise

Klaviyo is the B2C CRM platform that helps businesses own their customer relationships. We bring customer data, marketing, analytics, and service together to help brands create more valuable customer experiences and grow on their own terms.

Klaviyo’s Partnerships team builds durable growth through an ecosystem of agencies, systems integrators, consultants, and other strategic services partners. We work closely with partners to create demand, unlock revenue, improve customer outcomes, and bring Klaviyo’s platform to market.

Our Partner Account Managers turn trusted relationships into measurable business outcomes through joint planning, co-selling, partner enablement, and market development.

As Partner Account Manager, you will build and grow Klaviyo’s partner go-to-market in Japan, your primary market, with additional and secondary coverage for Korea. Based in Singapore, you will develop trusted relationships across a varied ecosystem—including global systems integrators (GSIs), regional systems integrators (SIs), boutique agencies and consultancies, commerce specialists, and other services partners—to help more brands discover, adopt, and grow with Klaviyo.

You’ll work shoulder to shoulder with Account Executives and Business Development Representatives to identify target accounts, build partner-led and partner-influenced pipeline, and move opportunities forward. In close partnership with Demand Generation and Partner Marketing, you’ll turn market insight and partner relationships into relevant campaigns, events, and repeatable go-to-market programs.

Japan is a relationship-led market where local credibility, language, and thoughtful partner engagement matter. Japanese-language in-product experiences and Help Centre content now provide a stronger foundation for partner enablement and customer adoption. You’ll help partners understand and confidently bring those experiences to market. Korea is a secondary part of the remit: you’ll support partner opportunities there and adapt your approach to its partner landscape and customer needs, while keeping Japan as your primary focus.

This is a hands-on role for someone who can build Japan as a market while staying close to partners, sellers, and opportunities. You’ll balance strategy with execution and establish the partner motions, relationships, and operating rhythm to grow Japan, while providing focused secondary coverage for Korea.

• Build and execute a Japan-first partner go-to-market plan, aligned to Klaviyo’s regional priorities and commercial goals, with targeted support for Korea as a secondary market.
• Recruit, develop, and activate a focused portfolio spanning GSIs, regional SIs, boutique agencies and consultancies, commerce specialists, and other services partners.
• Create joint business plans with partners, including shared priorities, target accounts, activities, owners, and measurable outcomes.
• Work with Account Executives and Business Development Representatives on account mapping, partner introductions, opportunity strategy, referrals, and co-selling.
• Build partner-sourced and partner-influenced pipeline, and maintain a clear view of opportunity progress, partner contribution, and revenue outcomes.
• Collaborate with Demand Generation and Partner Marketing to develop market-relevant campaigns, events, content, and partner-led demand programs.
• Equip partners to position Klaviyo’s platform and value for their customers, including Japanese-language in-product experiences and Help Centre resources.
• Help partners develop compelling Klaviyo services and implementation capabilities that support customer success and strengthen their own businesses.
• Coordinate with Sales, Solutions Engineering, Product, Customer Success, and other regional teams to resolve barriers and improve the partner and customer experience.
• Use market and partner insight to identify growth opportunities and surface local needs, prioritizing Japan while supporting selected opportunities and go-to-market activity in Korea.
• Establish a regular cadence of partner reviews and use performance data to focus effort, improve execution, and scale what works.
• Represent Klaviyo with partners and at relevant customer and industry events across the region.

• You have experience in partnerships, channel sales, business development, account management, or another commercial role in SaaS, ecommerce, martech, or a related industry.
• You are fluent in Japanese and confident in building business relationships and communicating with partners in Japanese. Korean language skills are a plus.
• You have a track record of building trusted relationships and translating them into pipeline, revenue, or customer outcomes.
• You understand partner-led and co-sell motions and can work effectively with sales teams on account planning and opportunity progression.
• Experience serving a variety of partner types and sizes—from GSIs and regional SIs to boutique partners—is advantageous.
• You can create clear joint plans, align stakeholders, and follow through on commitments and measurable goals.
• You are comfortable working across different business cultures and adapting your approach to local market dynamics.
• You communicate clearly, can facilitate partner and customer conversations, and are confident presenting a business or product story.
• You are commercially minded, proactive, and comfortable creating structure in a developing market.
• You collaborate well across functions while taking ownership and operating independently from Singapore.
• You are curious about how AI can improve the way teams work and use it thoughtfully and responsibly.

You’ll help shape how Klaviyo grows with partners in Japan, with secondary Korea coverage, at an important stage of market development. From Singapore, you’ll connect regional teams with local partner ecosystems, build repeatable commercial motions, and help more businesses realize the value of Klaviyo.

At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo brings to our workplace. If you’re a close but not exact match with the description, we hope you’ll still consider applying.
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