PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
PolyAI is seeking a Partner Development Associate to provide scalable inside coverage across our growing partner ecosystem. This role will focus on driving consistent execution, accelerating pipeline through channel partners, and ensuring high-quality engagement across long-tail and emerging partnerships.
You will work closely with Partner Account Managers (PAMs), direct sales, and partner organizations to support deal flow, strengthen partner enablement, and improve forecasting visibility. This is a high-impact role designed to increase channel productivity while allowing strategic resources to remain focused on net-new ARR growth.
Focus Areas:
- Deal registration support and pipeline management
- Ongoing partner engagement and campaign execution
- Assistance in driving attendance to channel events
- Support partners and CAMs
- Event participation as needed
Key Responsibilities
Pipeline & Deal Support
- Manage deal registration processes and ensure timely follow-up and visibility
- Monitor and support partner-sourced pipeline to drive progression and conversion
- Maintain CRM hygiene and reporting accuracy across channel opportunities
Partner Engagement & Activation
- Execute partner-facing campaigns and follow-up programs
- Maintain ongoing communication cadence with long-tail partners
- Identify opportunities to re-engage dormant partners and activate pipeline
Channel Event & Enablement Support
- Assist in driving attendance and follow-up for partner and channel events
- Support CAMs with enablement materials, coordination, and post-event pipeline tracking
- Participate in events as needed to strengthen partner relationships
Cross-Functional Alignment
- Partner with Sales, Marketing, and Channel leadership to ensure smooth execution
- Provide visibility into partner performance trends and engagement metrics
- Increased partner responsiveness and engagement across the ecosystem
- Improved deal registration compliance and forecasting accuracy
- Stronger pipeline conversion from partner-sourced opportunities
- Greater scalability within the channel organization
- Enables CAMs to focus on strategic accounts and net-new revenue growth
- 2–5+ years in channel, partnerships, sales support, or business development
- Highly organized with strong Salesforce and pipeline management skills
- Comfortable operating in a fast-paced, high-growth environment
- Strong communicator who can engage partners professionally and confidently
- Data-driven mindset with attention to detail and follow-through
- Proactive, solutions-oriented, and motivated by revenue impact
US and Canada:
We provide a competitive salary range for this role - which is $90,000-$110,000 base salary plus 10% annual bonus - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.
In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.
Benefits💰 Participation in the company’s employee share options plan
🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 Flexible PTO policy + 11 designated company holidays
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
🧡 Enhanced parental leave
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
Top Skills
PolyAI New York, New York, USA Office
154 W 14th St , New York, NY, United States, 10011
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