Partner Program Manager

At SmartBear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring SmartBear AI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Partner Program Admin – Atlassian Products 

• Support and administer SmartBear’s Atlassian partner programs, ensuring operational excellence and compliance with program requirements
• Act as the primary operational point of contact for internal teams and external partners related to Atlassian products and programs
• Maintain accurate partner data, program documentation, and reporting to support business decisions and partner success

About the Role 

• Administer day-to-day operations of SmartBear’s Atlassian partner programs, including onboarding, program compliance, and lifecycle management.
• Maintain partner records, contracts, certifications, and program status within internal systems and Atlassian partner portals.
• Coordinate with Sales, Alliances, Finance, and Legal teams to support partner transactions, incentives, and renewals.
• Prepare regular reports and dashboards on partner performance, program participation, and operational metrics.
• Support partner communications, including program updates, operational guidance, and documentation.
• Identify process improvement opportunities to scale partner operations and improve partner experience. 

We are looking for you if you have 

• 2-4 years of experience in partner operations, program administration, sales operations, or a related role. 
• Hands-on experience working with Atlassian products and/or Atlassian Partner Programs.
• Strong organizational skills with high attention to detail and the ability to manage multiple priorities.
• Experience working with CRM systems (Salesforce preferred) and partner management tools.
• Strong written and verbal communication skills, with the ability to collaborate cross-functionally.
• A proactive, service-oriented mindset with a passion for supporting partner success. 

Why you should join the SmartBear crew 

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. 

Did you know? 

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. 

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.