Partner Solutions, Director/Manager

Ascertain is building AI agents to automate the administrative work that burdens care teams. We are in major health systems and large specialty groups, saving hundreds of staff hours every week.

Our backers include Northwell Health, New York’s largest health system, and Deerfield Management, a leading healthcare investment firm.

Together, we’re on a mission to restore time, trust, and focus to the people who keep healthcare running. Our work is urgent — not because of startup timelines, but because our customers rely on us to drive financial resilience and operational clarity in a system under strain.

As the Director/Manager of Partner Solutions, you will lead post-sale success and retention efforts for Ascertain’s most important partners. This role is ideal for someone with experience in healthcare technology, SaaS implementation, or healthcare consulting who’s ready to build a high-impact function from the ground up.

You will own end-to-end customer success after the initial sale: overseeing pilot delivery, driving change management and adoption, and ensuring long-term retention and expansion. You’ll work directly with care management and revenue cycle teams to make sure our platform integrates smoothly into their daily workflows, delivering real, measurable value.

You will manage end-to-end deployments, from initial implementations to ongoing customer success initiatives and onboarding for future products. You’ll partner closely with Sales, Product, Engineering, and Marketing to ensure each deployment delivers measurable impact, provides clear ROI metrics for go-to-market decisions, and sets the stage for seamless adoption of our offerings.

This is a hands-on, high-ownership role for an operator who thrives in ambiguity, leverages data to drive decisions, and is passionate about helping healthcare teams succeed. You’ll help define our partner success strategy, build scalable SOPs and playbooks, and shape the partner experience. Over time, you’ll have the opportunity to grow into a formal leadership role and build a team.

The insights you bring back from the field will directly shape how we build and sell, informing product priorities, go-to-market strategy, and how we define value for the customers we haven't won yet. This is one of the most strategically important roles at Ascertain.

This position will be based out of our office in New York City on a hybrid basis, but for the right candidate, we are open to remote work.

Reports to the Chief Commercial Officer.

• Own the Client Relationship: Serve as a founding executive-facing client lead. conduct stakeholder interviews, align on workflows, present to executive sponsors, hold regular business reviews.

• Lead Solution Deployments: Oversee customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation.

• Leverage Impact Metrics: Use established KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and support customer expansion strategies.

• Collaborate with Commercial to upsell and cross sell new products to established customers; and then develop a scalable customer-success framework (onboarding, training, support, upsell).

• Develop a targeted (by customer type) customer-success framework (onboarding, training, support, upsell) and required materials (role-based meeting templates, quick-start guides, FAQs, and video tutorials) to support an expanding team.

• 5–7 years in a customer-facing or implementation role (consulting, customer success, solutions engineering, or healthcare operations) with meaningful time spent inside healthcare workflows.

• Exposure to revenue-cycle management, case management, or prior-authorization operational workflows in ASC’s, hospitals, health systems or payers.

• Proven track record scaling complex, multi-stakeholder implementations and delivering quantifiable results.

• Exposure to customer-support workflows and tools (e.g., Zendesk, Intercom) to bridge the gap between implementation and ongoing support.

• Previous startup experience preferred.

• Data-Informed Operator: Leverage metrics and insights to demonstrate customer ROI and identify opportunities for account growth.

• Clear Communicator: Translate complex insights into clear recommendations for executives, customers, and internal teams.

• Customer-Centric Leader: Build trusted relationships, proactively address risks, and drive retention and expansion.

• Execution-Oriented: Plan and manage projects end-to-end—setting milestones, coordinating stakeholders, and mitigating risks.

• Hands-On & Adaptable: Thrive in a fast-paced startup environment, balancing strategic leadership with practical problem-solving and customer support.

Why Ascertain? Make a real difference: Your work will directly impact healthcare organizations and improve patient care. Join Ascertain in transforming healthcare with AI!