People Operations Generalist

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, including booking jobs, qualifying leads, and driving higher revenue—all at a speed and consistency unmatched by human call centers.

We’ve expanded to 100+ employees in under two years, backed by a high-energy, in-office culture across our NYC headquarters and Santa Barbara office. In a $700B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.

We’re serving the largest brands in home services, and grew 10x in 2025. With high-performance, in-office teams in NYC and Santa Barbara, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

This is a foundational People Operations role at Avoca, sitting at the center of our day-to-day HR function. Reporting to our People Operations Lead, you'll own the employee lifecycle end-to-end, from offer acceptance through offboarding, while building the processes and documentation that let our People function scale alongside the business.

• Own the full employee lifecycle: onboarding, orientations, transfers, promotions, compensation changes, and exits, ensuring every step is executed accurately and on time

• Serve as the first point of contact for employee questions on benefits, time off, payroll, and HR systems, resolving issues quickly and escalating where needed

• Support a growing global workforce by coordinating with cross-border payroll/PEO and benefits partners, managing time-off/leave nuances by region, and maintaining compliant documentation for employees in multiple states and countries

• Maintain clean, accurate employee data across Rippling and all connected systems, with regular audits to keep records complete and compliant

• Own the employee handbook across all states where we operate, keeping policies current, compliant, and clearly written

• Manage day-to-day compliance: I-9 verification, FMLA administration, leaves of absence, and HR documentation

• Draft and maintain job descriptions and offer letters as we continue to hire

• Build and document repeatable HR workflows, identifying what's manual, inconsistent, or missing, and putting the right process in place

• Support employee-facing programs, events, and workplace operations as needed

• 2-4 years of People Operations experience, preferably at a high-growth startup or technology company

• Hands-on experience with Rippling or a comparable HRIS platform

• Working knowledge of employment law in New York and California, including leave administration and I-9 compliance

• Demonstrated ability to build and document HR processes from the ground up, not just execute existing ones

• Strong written communication: you write clearly, keep things simple, and know your audience

• Experience managing employee data with a high degree of accuracy and discretion

• Comfortable handling competing priorities without losing track of the details

• Detail-obsessed and discreet: You catch the typo in the offer letter and the misclassified employee in Rippling and you handle sensitive information with the care it deserves

• A builder, not just a doer: You can't help but turn manual, inconsistent processes into repeatable systems, and you document as you go

• A clear communicator: You translate dense policies and legal requirements into something employees actually understand

• Service-minded and steady: You genuinely like helping people and bring calm, warmth, and professionalism to every employee interaction

• Rigorous in ambiguity: You don't need a playbook to get started; you make the call, hit your deadlines, and write the playbook as you go

• Comprehensive medical, dental, and vision insurance

• Company-sponsored 401(k) through Vestwell

• Flexible PTO plus U.S. federal holidays

• Company-wide off-sites

• Daily in-office lunch through Parkday

• Dinner covered when working late

• Commuter benefits and late-night rideshare

• Standing desks and workspace accommodations available on request

• All core tools and software provided

Compensation: The expected base salary for this role is $125,000-$140,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, performance bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process.

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.