People Services Representative

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Serve as the first HR point of contact for the resolution of basic HR inquiries, requests and issues related to the HR systems.

• Receive and respond to incoming electronic requests and calls related to the various HR systems

• Research and respond to basic HR questions utilizing and referencing HR policies, procedures and programs

• Maintain records of transaction for all customer contacts into a call tracking system

• Support and educate employees in the use of HR applications

• Guide employees in navigating through employee self-service and manager self-service functionality and troubleshoot non-technical inquires related to HR system

• Identify issues which require further research and interpretation, escalate to senior department members or third party administrators, and follow up in a timely manner to resolution

• Perform basic data analysis

• Support projects related to HR Services, system upgrades or new workflow processes
• Performs other duties as assigned

• Complies with all policies and standards

Education/Experience: High School Diploma or equivalent. Bachelor's degree preferred. 0-2 years of human resources or customer service experience. Experience in the use of human capital management systems or call tracking systems a plus.

The pay range is $19.04/hr- $32.36/hr

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act