The Performance Development Manager leads post-training and ongoing development programs for the Collections team, providing coaching, managing training calibrations, and analyzing performance trends to enhance team effectiveness.
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Performance Development Manager is responsible for leading all post-training, nesting, and ongoing development programs for the Collections team. This role ensures newly trained agents successfully transition into production, provides targeted coaching for bottom performers, manages training calibrations, and delivers continuous education to strengthen performance, quality, and consistency across all teams.
This leader will mentor agents and managers, support struggling teams, respond to agent questions, and drive a culture of continuous learning. The Performance Development Manager plays a critical role in accelerating ramp-up, closing performance gaps, and improving overall departmental results.
Essential Job Duties and Responsibilities:
- Manage and oversee the post-training nesting program, including onboarding support, skill development, and transition-to-production readiness.
- Host and lead calibration sessions to ensure consistency in call quality, scoring, coaching expectations, and collections methodologies.
- Facilitate recurring training sessions on systems, processes, call strategy, compliance, and performance expectations.
- Provide direct coaching to bottom performers and work closely with management to close performance gaps across individuals and teams.
- Serve as a resource for agent questions, escalated training needs, and real time skill reinforcement.
- Analyze team and individual performance trends to identify training opportunities, create action plans, and recommend process improvements.
- Partner with leadership, QA, Training, and Operations to maintain alignment on quality standards, workflows, and developmental priorities.
Required Skills, Knowledge and Abilities:
- Minimum 2-4 years of collections experience
- Minimum of 1-3 years’ experience in a management or supervisory role with collections
- Strong communication skills—verbal, written, one-on-one, group facilitation
- Ability to lead large meetings and drive alignment across teams and leaders
- Demonstrated ability to improve performance through structured coaching and training
- Ability to analyze performance data and translate it into actionable development plans
- Strong relationship-building and collaboration skills across departments
- Excellent problem-solving and critical-thinking abilities
- High level of patience, empathy, and coaching presence
- Proficiency with Microsoft Office Suite; Salesforce and dialer experience preferred
- Understanding of collections processes, compliance requirements, and call quality standards
- High School Diploma or GED required
- Bilingual (English/Spanish) preferred
Compensation: $70,000 - $85,000 annually
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
Top Skills
Microsoft Office Suite
Salesforce
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