Permanency Case Management Coordinator (Office Specialist 2)

Opportunity awaits! Looking for a rewarding administrative role where you can showcase your multitasking skills? Become an Office Specialist 2 in our support staff unit at the Child Welfare agency! Your commitment to ensuring accuracy and efficiency in all administrative tasks will directly contribute to the success of our program and the well-being of those we serve. If this sounds like something you would be interested in, make sure to click the apply button and we can’t wait to hear from you! Let’s work together and make a difference in the lives of those we serve!

Bilingual Preferred (Not Required)– English & Spanish

You do not need to be bilingual to apply for this position. This position prefers bilingual language skills in English & Spanish to assist with a need in the communities that we serve. If you are bilingual, you will be tested for your speaking and writing bilingual language skills in English and Spanish.  For those that qualify as bilingual (and have successfully passed the testing for proficiency) ODHS will pay a 5% Bilingual Language differential (base salary increase).

Summary of Duties

As a Front Desk Specialist you will:

Support Case Workers as Case Management Coordinator.

Process discovery and records requests.

Cultural Competence & Cultural Humility

Promotes and fosters a diverse and qualified workforce

and discrimination/harassment-free workplace organization.

Customer Service

Treats customers, stakeholders, partners, vendors and

co-workers with dignity and respect.

Reception & Front Desk Responsibilities

Greet and sign in visitors and clients in a professional

and welcoming manner.

Answer incoming phone calls

screen and direct them to appropriate staff or departments.

Administrative and Clerical Support

Scanning and uploading of documents into OR-Kids.

Issuing gas cards and other client related items.

Meeting and Project Coordination

Attend assigned meetings—including unit meetings, all staff

gatherings

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents;

   OR

An associate degree in any field;

   OR

An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Multi-line phone experience

• Administrative and clerical support

• Customer services skills

• Basic Math Skills

• Microsoft applications skills

• Communication skills in both verbal and written

• Solution orientated and problem-solving skills

• Critical thinking skills

• Good organizational skills

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

This position involves working with challenging and sometimes high-energy clients, alongside continuous pressure to meet deadlines. The role frequently requires sitting for extended periods at a desk or computer and occasionally lifting or carrying office supplies, files, or packages weighing up to 50 pounds. Work is primarily performed indoors in a standard office environment with controlled temperature and lighting. Typical office noise includes sounds from equipment, phone calls, and conversations, with occasional louder noises from meetings or visitors. The standard work schedule is Monday through Friday, 8 a.m. to 5 p.m., This is an in-office position only due to business needs of the agency. with occasional extended hours during busy periods or special projects. The job demands moderate stress tolerance, with occasional increases during deadlines, meetings, or times of high workload.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

Veterans’ and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

• Oregon National Guard. Form DA5016, DD214 or NGB22 Required. Eligible starting January 2026. 5% awarded.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• Recruiter: Ryan Bennett

• Email: [email protected]