Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Enterprise Strategy and Delivery Department
The Enterprise Strategy and Delivery (ESD) group supports the Global IT organization, drives technological innovation for the company, and advances the technology strategy to support global growth. This includes IT, Software Development, OT / Automation Systems, and business process improvement. At Vantage, we are very hands on. We also work closely with partner VARs to learn about the latest technology changes so we can make informed purchase decisions.
The ESD department works to empower each member across teams to drive high- impact decisions and even more impactful results.
This role can be based remotely in the US and UK.
We are seeking a highly experienced ServiceNow Product Owner / Business Analyst to own all ServiceNow platform decisions related to Data Center Operations. This role serves as the primary authority for how operational workflows are designed, governed, prioritized, and evolved across the ServiceNow platform.
The ideal candidate brings deep expertise in FSM, TPSM, and ITSM, understands how these modules intersect in real‑world operational environments, and operates with minimal day‑to‑day direction. In this role, success is defined by governed, scalable, and reliable operational workflows, a clearly prioritized enhancement roadmap driven by true operational value, and a ServiceNow platform that is trusted as a core operational system—not just a ticketing tool—across Data Center Operations, Facilities, and Technical Platform Services.
Act as the end‑to‑end Product Owner for ServiceNow operational capabilities supporting Data Center Operations.
Own the vision, roadmap, and long‑term evolution of ServiceNow for Data Center Operations, Facilities, and Technical Platform Services.
Serve as the single point of accountability for operational use cases on the ServiceNow platform.
Own governance for all operational platform decisions, including workflow design, module usage, and data standards.
Partner with Enterprise Architecture and Development teams to identify overlap or conflicts across FSM, TPSM, ITSM, CMDB, and adjacent modules.
Ensure solutions align with ServiceNow best practices while supporting always‑on operational environments.
Identify new operational capabilities and continuous improvement opportunities in partnership with Operations leadership.
Build business cases, cost estimates, and value assessments for proposed enhancements.
Support budget planning and prioritization through clear articulation of operational value, efficiency gains, and risk reduction.
Own and manage the operational enhancement backlog.
Clearly define and communicate must‑have versus nice‑to‑have requirements.
Support sprint planning, backlog grooming, and user acceptance testing (UAT) for operational workstreams.
Apply deep knowledge of FSM, TPSM, and ITSM to design end‑to‑end operational workflows.
Identify and resolve data, workflow, and ownership gaps across modules.
Ensure CMDB and operational data integrity support reliable service delivery and reporting.
Act as a trusted advisor to Data Center Operations and Facilities leadership.
Lead working sessions to drive process alignment, standardization, and governance.
Support adoption through documentation, training input, and release communications.
7+ years of experience in ServiceNow Product Owner, Business Analyst, or Platform Lead roles.
Deep, hands‑on expertise with ServiceNow FSM, TPSM, and ITSM modules.
Experience supporting data center operations or infrastructure‑based services.
Proven ability to work independently with minimal daily instruction in complex environments.
Experience supporting global or multi‑site data center environments.
Familiarity with CSDM and operational CMDB models.
ServiceNow certifications such as CSA and CIS (ITSM, FSM, TPSM).
Additional Information
Travel Requirement: Up to 10%, with potential adjustments based on business needs.
Physical Demands and Special Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.
Additional Details
Salary Range: $130,000 - $140,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.
#LI-Hybrid #LI-CM1
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
We’ll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon—we’re excited to find the right person and will keep the role open until we do!
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