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About This Role
As a Principal IT Analyst - Veeva Quality, you will play a critical role in designing, building, implementing, and maintaining Veeva Vault Training Learning Management System. Biogen is undergoing a business transformation with technology as a core enabler. Veeva Vault Training is a critical component of this transformation, and you will be the ultimate driver, leveraging your expertise to ensure high-quality service delivery, optimal system performance, and seamless user experiences. Acting as the IT System Owner for Veeva Vault Training, you will collaborate closely with cross-functional teams, including business analysts, technical architects, system configurators and project managers, to deliver upgrades, enhancements, new modules, and other initiatives aligned with strategic business roadmaps. Your work will directly support Biogen’s Employee Experience and GxP compliance, ensuring that our learning systems meet regulatory requirements and user needs. This role combines technical leadership, project management, and hands-on implementation, making it integral to our commitment to excellence in learning and development.
What You’ll Do
Plan and implement complex enhancements and incremental updates to Veeva Vault Training application.
Collaborate with cross-functional business and IT teams to understand the end-to-end business processes and functional requirements to maximize value.
Manage IT System and Release Management of Veeva Vault Training application, adhering to GxP compliance, data security, and the software development lifecycle processes.
Develop and facilitate strategies for system, data and application integration, ensuring that interfaces supporting business requirements are properly identified, designed, and implemented.
Oversee all configurations, development, and management activities related to assigned application services.
Provide oversight and mentor development teams. Work with and manage team of internal and external 3rd party technical resources performing analysis, design, configuration, development, testing, and deployment activities.
Conduct in-depth research on emerging technologies, including AI, to support systems development initiatives. Provide expert guidance to IT and Business management regarding technology trends and best practices that optimize solutions.
Test new applications, major/minor releases, and recommend feature enhancements for system optimization.
Develop, roll out, and support business and application services to meet evolving user needs.
Support M&A and Divestiture activities by extracting or importing data into target systems as needed.
Who You Are
You are a resourceful and solution-oriented IT professional who thrives on delivering exceptional customer experiences. You excel at troubleshooting complex issues, conducting root cause analyses, and driving continuous improvement. Your ability to adapt to varying technical expertise levels enables you to effectively communicate with both business subject matter experts and IT architects. You are passionate about leveraging technology to enhance learning experiences and ensure compliance in a regulated environment.
Required Skills
5+ years of IT experience, including 4 years in Veeva administration and service delivery.
An undergraduate degree in Computer Science or equivalent education and experience.
Expert technical knowledge of Learning Management/Learning Experience platforms, with relevant certifications.
Proven expertise in data analytics, reporting, and dashboarding tools such as advanced Microsoft Excel, PowerBI, Tableau, or other business intelligence platforms.
Knowledge of industry best practices in GxP Learning and Development.
Experience in user and application support.
Familiarity with incident and change management processes.
Understanding of SAFe Agile framework.
Preferred Skills
Experience in contract and SLA management.
Vendor management skills.
Understanding of middleware, SFTP, Single Sign-On, and enterprise architecture concepts.
Knowledge of content authoring tools and document management solutions.
Additional Information
Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being; including, but not limited to:
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
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