Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
As a Principal Partner Solution Consultant, you will own the relationship with Cresta’s Partners and work with the internal Partner Team to help showcase and enable the power of Cresta to both partners and potential mutual customers. This role is critical to the long-term growth of Cresta, where we view partnerships as a primary way to scale growth and customer base.
In this role, you will sit at the intersection of partnerships, product, and go-to-market teams, ensuring that partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers. Success in this role means acting as a trusted advisor for our partners and guiding them toward investing in and building a Cresta partner program.
The ideal candidate for this role thrives in customer-facing roles, thinks strategically about how to solve complex industry challenges using the Cresta platform, and takes ownership of internal and external obstacles.
Key ResponsibilitiesPlatform Expertise and Guidance- Serve as a trusted advisor and platform expert, connecting technical capabilities to strategic business outcomes for partners and customers.
- Connect the dots between platform functionality and the outcomes it can drive for partners and their end customers
- Drive partner success through executive presentations, solution demonstrations, strategic asset creation, and technical presales support.
- Create and deliver executive-ready presentations that translate complex technical concepts into clear business outcomes, adapting messaging and depth for partner, customer, and executive stakeholders
- Directly support the partnerships sales team by collaborating on individual partner opportunities to provide tactical guidance
- Develop scalable messaging, enablement content, and solution frameworks that accelerate partner-led revenue growth.
- Lead strategic solution design discussions and serve as the escalation point for complex partner opportunities, technical challenges, and product feedback.
- Cultivate trusted relationships with strategic partners including GSIs, BPOs, and technology partners
- Collaborate with potential and existing partner relationships to provide direct support through strategic platform guidance and solving tactical challenges
- Help enable partners on value proposition, solution capabilities, and technical positioning for current and future products
- Contribute to scalable partner solution frameworks, best practices, and enablement assets that increase partner self-sufficiency and accelerate joint customer success.
- Influence and align stakeholders across Partner Sales, Direct Sales, Partner Enablement, Product, and Solution Engineering to execute and scale Cresta's partner strategy.
- Work closely with the Partnerships team to continuously identify challenges, recommend solutions, and improve Cresta's partner program and offerings
- Stay connected in a fast-paced environment that continuously changes product capabilities and roadmap, competitive landscape and strategy, and best practices to maximize our success as a company
- 10+ years of experience in customer-facing roles, including 5+ years in technical pre-sales within high-growth SaaS or AI environments.
- 5+ years of experience working in the Contact Center space
- Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.
- Demonstrated ability to develop deep platform expertise and engage effectively with both technical and executive audiences.
- Ability to translate business requirements into technical solutions.
- Proven ability to work cross-functionally with Sales, Product, and Engineering teams.
- Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences.
- Strong project management and organizational skills.
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