Principal Product Manager, Billing & Payments

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

We are hiring a Principal Product Manager, Billing and Payments to lead the strategy, development, and optimization of Dandy’s billing platform. In this role, you will own the systems that power how customers are billed, how payments are processed, and how we manage financial transactions across our products and services.

You will partner with engineering, finance, operations, sales and customer service to ensure our billing systems are accurate, compliant, scalable, and user-friendly—supporting both our customers’ needs and Dandy’s business growth. This is a high-impact role where you’ll balance operational excellence and the customer experience.

• Own the Billing Product Vision & Roadmap – Define and execute a multi-year strategy for Dandy’s billing platform, ensuring scalability, reliability, and compliance.

• Deliver Seamless Customer Experiences – Build intuitive, transparent, and accurate billing and payment processes that earn customer trust and reduce friction.

• Collaborate Across Functions – Partner with sales, accounting, legal, operations, and customer service to align on requirements, priorities, and delivery.

• Ensure Global Accuracy & Compliance – Work with finance and legal to ensure systems meet tax, regulatory, and audit requirements across geographies.

• Optimize for Growth – Support new pricing models, subscription plans, promotions, and expansion into new markets.

• Modernize Our Infrastructure – Evaluate and implement integrations with payment processors, tax engines, and billing service providers.

• Leverage Data to Improve Systems – Monitor billing metrics, identify trends, and proactively address issues to improve operational and customer outcomes.
  

• 5+ years of product management experience

• Technical fluency—you can work closely with engineering on system integrations, APIs, and data flows.

• Proven ability to manage complex stakeholder needs.

• Customer obsession—you deeply understand customer needs, advocate for their success, and design products and experiences that earn their loyalty.

• Strong analytical skills, including comfort working with large datasets to identify trends, diagnose problems, and drive decisions.

• High bias for action—you move quickly, remove blockers, and drive toward solutions.

• Excellent written and verbal communication skills, with a talent for translating technical concepts into clear, actionable language.

• Familiarity with ERP systems, payment gateways, and tax compliance platforms.

• Experience in healthcare, dental, or other regulated industries.

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Compensation Range: $202.1K - $245K