Toast is building the restaurant-first platform that helps restaurants adapt, take control, and get back to what they do best—delivering unforgettable hospitality. The off-premise landscape is rapidly evolving, and we’re helping restaurants not only meet expectations but set new ones.
The Delivery TeamThe Delivery team is on a mission to make delivery a first-class service model at Toast. We’re building integrated tools to help restaurants manage their own delivery programs, support third-party channels, and manage their orders from the Toast Point of Sale. From guest experience to in-store operations to third-party integrations, our work spans a broad, high-impact surface area.
We aim to make Toast the central hub for managing all off-premise orders, consolidating fragmented workflows, reducing operational friction, and giving restaurants full control over the delivery experience.
About this Roll*We’re looking for a Principal Product Manager to drive the vision, strategy, and execution of our delivery experience across the Toast platform. This role will lead initiatives that touch every layer of the product stack—from the front-of-house order workflows in POS to the back-end logic that powers delivery routing and refunds. You’ll work closely with engineering, design, and go-to-market teams to craft a delivery experience that is delightful for guests and seamless for restaurants.
You will be responsible for products and features like:
- The unified Delivery Manager experience in POS
- Key aspects of our third-party delivery integrations (Uber Eats, DoorDash)
- TDS (Toast Delivery Services) growth and expansion
- Delivery tracking, order management, and operational tooling
- Lead and mentor two distinct product teams, providing clear direction, setting priorities, and fostering a culture of customer-centricity, innovation, and accountability.
- Own and evolve the product strategy for Toast’s delivery platform
- Build and maintain a roadmap in alignment with business OKRs, customer needs, and technical feasibility
- Drive feature development from ideation through launch—writing clear specs, collaborating with engineering and design, and measuring success
- Partner with customer-facing teams to gather insights and evangelize product value
- Work across internal teams and with third-party partners to deliver end-to-end capabilities
- Champion Toast’s mission to simplify and unify delivery management across all channels
- Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build
- 7+ years of product management experience, preferably with platform, POS, logistics, or marketplace products
- Strong track record of delivering user-facing features in fast-paced environments
- Comfort with technical topics and working closely with engineers on complex systems
- Analytical rigor—you use data to make decisions and validate assumptions
- Empathy for restaurants and a passion for improving their day-to-day
- Excellent communication skills and ability to influence without authority
- Ability to thrive in ambiguity and lead large cross-functional initiatives
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards PhilosophyWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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