Principal Production Support Specialist - Core Platforms

Principal Production Support Specialist - Core Platforms
The Principal Production Support Specialist position within the Core Platforms team will play a critical role in supporting the operational health of the global payment network, transaction processing systems, and managing Issuer Identification Numbers (IINs). The role will be responsible for driving and managing the strategic relationship between Client Services and Infrastructure Services. Key responsibilities include assessing operational gaps in Global Operations, providing strategic solutions, maintaining alignment with industry best practices, and prioritizing client focus.The ideal candidate will havea 360-degree understanding of network operations and the payments landscape, have a proven risk mindset and keen eye for detail in a high-risk space as well as strong business analysis skills and the ability to leverage data.
Key Responsibilities will include but are not limited to:

• Managing the transaction processing network, including IIN (Issuer Identification Numbers) management
• Conducting hands-on data analysis and providing end-to-end business understanding of the payments landscape
• Managing client enablement on the network and providing support
• Handling compliance issues, enablement, and remediation
• Managing settlement disputes and interdependencies between networks
• Refining operational procedures and SLAs to ensure full optimization
• Identifying gaps and areas for improvement within the operations team

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 6 years of payments industry experience in technology, operations, customer service, marketing, finance or communications
• At least 3 years of experience with Excel or Google Sheets

Preferred Qualifications:

• Bachelor's Degree in Business, Finance, Information Technology, Communications or Marketing
• 8+ years of payments industry experience in technology, operations, customer service, marketing, finance or communications
• SAFe (Scale Agile Framework) certification
• Experience using SQL
• Teradata or Splunk knowledge

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Riverwoods, IL: $138,100 - $157,700 for Principal Production Support Specialist
Chicago, IL: $138,100 - $157,700 for Principal Production Support Specialist
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).