Principal Solution Engineer

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Our Solution Engineer, Principal is recognized as an advanced individual contributor, serving as a subject-matter-expert from both a sales and technical perspective and drives the “technical close” of the sale within the Solution Engineering group of the CSG Forte Payments organization, reporting to the Director of Solution Engineering.  In collaboration with sales, service, solution architecture, development, and product management, the Solution Engineer, Principal challenges the assumptions of potential customers in order to generate new sales opportunities through the creation of unique and compelling solutions, value propositions, messaging, positioning documents, and presentations that align CSG with our target markets. This role supports merchant, ISV partner, and enterprise payment opportunities across card and ACH/eCheck acceptance.  This role assesses potential application of company products to meet customer needs and creates detailed product specifications for the configuration, development and implementation of solutions for the customer. Mentor, guide, train, and advise other team members.

We are looking for a Principal Solution Engineer who will:

• Collaborate with the sales team and the Customer Solution Consultant to identify the customer requirements, articulate a product set or solution to meet those requirements, evangelize the proposed solution, and adjust the solution as necessary for the customer.

• Lead and drive the technical aspects of the sale to include the development of such artifacts as: API integration architecture, application description, system flow diagrams, input/outputs, connectivity, project schedule, reporting, estimates and SLAs.

• Validate the product, service design, and/or solution is relevant, the right fit, and complete for the customer.

• Develop and present technical architecture and/or product/solution design solutions to the customer.

• Design payment acceptance solutions spanning card processing and ACH/eCheck, including funding, settlement, reporting, and dispute workflows.

• Lead API integration discussions with ISV partners and merchants covering REST APIs, webhooks, hosted payment pages, and mobile SDKs; build and deliver sandbox demonstrations and proofs of concept.

• Position PCI-DSS scope considerations and NACHA compliance requirements as part of the proposed solution design.

• Teach customers unique insights about how our products can help them compete in the marketplace and deliver ROI, tailor messaging to each decision-maker across the organization and influence the sales process while overcoming customers’ objections.

• Develop advocates and relationships across the customer organization that can assist with building consensus on behalf of CSG.

• Educate the customer on the value-based benefit, scalability, story, ROI, and environment configuration of the solution.

• Ensure our customers/prospects understand the nature of our complicated products and services by translating our terminology into theirs.

• May work with other lesser experienced team members on proper goal setting, work prioritization, product training, and presentation techniques.

• May assist with putting together RFPs/RFIs.

• Overall, serve as a mentor to new members of the team.

• Collaborate with the Bid Management Team, Legal Team, and Partnerships Team for any NDAs, proposals, SOWs, MSAs, and Reseller agreements as requested.

• Alert the sales team to potential risk to deal closure and develop solutions to mitigate risk.

• Meet or exceed assigned productivity while maintaining a high level of customer satisfaction. Pursue both new business and additional business development opportunities within target accounts regarding product enhancements or initiatives.

• Track economic and industry trends as well as competitive threats and understand its implications on customer business with both existing and new target accounts. Advise and educate colleagues on what may integrate with our product portfolio to provide a more comprehensive solution to match the business requirements.

• Travel domestically and/or internationally up to 20%, as necessary.

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in Computer Science, related field or equivalent experience

• 10+ years progressive pre-sales or solution design / delivery experience in CSG’s target markets: Financial Services, Healthcare, Retail, Government, Property Management, and ISV/embedded software platforms

• 5+ years in payments: card processing, ACH/eCheck, merchant acquiring, and gateway, payfac, or ISO operating models

• Working fluency with REST APIs, JSON, Postman, and webhooks, with the ability to run technical demos and build sandbox proofs of concept

• Experience supporting ISV or embedded-payments partnerships is highly desirable

• Successful track record of driving new businesses and quota attainment in a pre-sales role supporting large to mid-sized enterprises

• Ability to identify, qualify, and prioritize prospects with demonstrated results while leveraging expertise to gain credibility with key prospects

• Executive level presence with the maturity and strategic planning experience to lead large, complex sales opportunities

• Ability to assess a situation and quickly formulate the correct solution

• Advanced verbal and written communication skills with the ability to influence and negotiate complex sales deals

• Ability to liaise between the customer/prospect and the technical teams while translating business requirements into technical requirements

• Proven track record as a change manager and adept at building high performance partnerships while driving transformational breakthroughs within target accounts

• Ability to read, write, speak and understand the English language in a business environment

CSGer Perks & Benefits 

• Work from Home

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

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Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.