Process Improvement Specialist

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

About the Role

We’re looking for a Process Improvement Specialist to lead initiatives that enhance efficiency, consistency, and scalability across the organization. You’ll play a critical role in designing smarter workflows, streamlining operations, and driving sustainable change.

In this role, you’ll collaborate with cross-functional teams — from operations leadership to change management — to build and implement processes that power LawnStarter’s continued growth. You’ll report directly to the Associate Director of Operations.

What You’ll Do

• Analyze current workflows to identify inefficiencies, bottlenecks, and improvement opportunities.
• Design, document, and implement optimized processes aligned with business goals.
• Use data and performance metrics to measure process effectiveness and impact.
• Collaborate with stakeholders to ensure new processes are practical and scalable.
• Develop detailed SOPs, process maps, and documentation for clarity and consistency.
• Lead change management initiatives and training to support successful adoption.
• Continuously monitor and refine processes to drive ongoing improvement.
• Champion a culture of continuous improvement across all teams.

What We’re Looking For

• 3+ years of experience in process improvement, operations, or a related role.
• Proven ability to design and implement efficient business processes.
• Strong analytical mindset — you love using data to guide decisions.
• Proficiency in process mapping tools (e.g., Lucidchart, Visio).
• Familiarity with Lean, Six Sigma, or other process improvement methodologies.
• Excellent communication, collaboration, and project management skills.
• Experience in change management or training is a plus.
• [Optional] Lean Six Sigma Green or Black Belt certification preferred.

Why You’ll Love Working Here

• 💻 Fully Remote: Work from anywhere you want.
• 🚀 High-Impact Work: Help shape the systems that power a fast-scaling tech company.