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Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That’s why we’ve built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve.
About the Job:
Radicle Health is looking for a Product Analyst & Insights Manager. In this role, you will empower our product teams to operate efficiently make informed decisions and scale product success across the organization. You will have a passion for data storytelling and will enable product teams to focus on strategy deliver impactful solutions and achieve shared goals across teams.
Who you are:
- 5+ years of product analytics experience or demonstration of strong domain expertise in data platforms or similar roles in SaaS or tech environments.
- Proven experience building and scaling reporting and analytics products, from data models and pipelines to predictive insights.
- Experience consolidating reporting systems and defining standardized data models for enterprise contexts.
- Technical fluency and ability to partner effectively with engineering, architecture, and data teams.
- Strong communication skills with the ability to clearly articulate complex technical concepts to business stakeholders.
- Passion for empowering both customers and internal teams with timely, actionable, and easy-to-consume insights.
- Comfortable operating in a fast-paced environment balancing transformation with legacy system constraints.
- Nice-to-have: Hands-on experience with modern data stacks (e.g. Snowflake) and BI tools such as ThoughtSpot or similar.
What you’ll be responsible for:
Research & Analytics
- Own the quantitative data strategy for our product portfolio, ensuring accuracy and consistency across platforms (e.g., Pendo, Dovetail).
- Stay current on, and enforce tagging standards for all product features across multiple applications.
- Develop dashboards and reports that highlight feature usage, adoption trends, and customer behavior.
- Monitor adoption trends and provide actionable recommendations based on reliable data.
- Stay relentlessly curious about customer workflows and domain knowledge to inform adoption strategies
Data Storytelling
- Create compelling content (internal briefs, dashboards, video recordings, adoption playbooks etc.) that tells the story behind the numbers, tailored for non-technical audiences.
- Develop standardized reporting frameworks and insight templates for Product Managers and leadership.
- Define measurable goals for insight sharing, such as:
- Adoption Impact Reports delivered quarterly.
- Feature Usage Deep Dives for major launches.
- Executive Dashboards updated monthly.
Product Adoption Strategy
- Identify opportunities to optimize training, enablement, and improve product adoption. Proactively partner with Customer Support and Implementation teams to propose/draft support documentation and content.
- Monitor adoption metrics and iterate on strategies to improve customer experience and retention
Leadership & Collaboration
- Champion a data-informed, customer-centric mindset within cross-functional teams by making insights accessible and actionable.
- Inform roadmap decisions that improve our business outcomes by partnering with product and CX teams.
- Participate in efforts to reconcile usage data with customer feedback and qualitative inputs.
What we offer:
- Unlimited PTO policy
- Competitive medical, dental, and vision healthcare coverage
- 401k matching
- Paid holidays
- Volunteer time off
- Paid parental leave
- Remote work stipend
- Compensation: $110,000 - $120,000
- Location: Remote
Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. More information about the salary range specific to your working location and other factors will be shared during the hiring process.
Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.
Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.
Radicle Health New York, New York, USA Office
36 E 12th Street, Floor 5, New York, New York, United States, 10003
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