Product Architect

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

The Product Architect is a strategic technical leadership role responsible for defining and guiding the overall architecture and technical vision of our product suite. You will collaborate closely with product management, engineering teams, and business stakeholders to translate complex business requirements into robust, scalable, and high-performing technical solutions. Your expertise will be crucial in modernizing legacy systems, implementing microservices-based architectures, and ensuring our platforms remain at the forefront of market and technological innovation.

BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry

What You’ll Do

• Architectural Design and Vision: Design and oversee the technical structure of e-commerce products, ensuring they meet functional and non-functional requirements including availability, scalability, security, and performance

• Cross-Functional Collaboration: Partner with Product Managers, UX Designers, and Engineering teams to define the product framework, system interactions, and detailed specifications

• Technical Leadership & Mentorship: Provide hands-on technical guidance and mentorship to development teams (PM+Eng), ensuring alignment with architectural standards and best practices throughout the entire product lifecycle

• Technology Evaluation and Roadmapping: Investigate, analyze, and evaluate new technologies, developing Proofs-of-Concept (POCs) to validate feasibility and inform the product roadmap and strategy

• System Integration: Define integration requirements and resolve interfacing issues between various front-end and back-end systems, including payment gateways, order management systems (OMS), and content management systems (CMS)

• Documentation and Governance: Create and maintain detailed architectural documents, logical flows, and diagrams to keep all stakeholders informed and ensure architectural consistency and adherence to governance processes

• Problem Solving: Act as a key problem solver for complex technical challenges and production escalations, providing timely and effective solutions

Who You Are

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical field (Master's degree preferred)

• Experience:

  • Minimum of 15+ years of experience designing and implementing enterprise-grade software, with at least 3+ years in an architecture or lead designer capacity within the e-commerce space

  • Proven experience with large-scale, high-availability web/mobile solution architectures and cloud platforms (AWS, Azure, GCP)

• Technical Skills:

  • Deep expertise in software design principles, architectural patterns (e.g., microservices, SOA), and application development

  • Proficiency in relevant technologies such as Java/J2EE, Spring, web services, and front-end technologies like HTML5, CSS, and JavaScript

  • Familiarity with architectural modeling tools (UML or ArchiMate) and Agile/DevOps methodologies

• Soft Skills:

  • Excellent communication, leadership, and stakeholder management skills to align diverse cross-functional teams

  • Strong analytical and problem-solving abilities, with an eye for detail and the ability to translate technical concepts to non-technical audiences

  • Business acumen and customer empathy to ensure technical solutions align with market needs and user requirements

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.