Product Delivery Manager, Mortgage Applications

Job Description
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Securitized Products Group (SPG) Mortgage Finance Lending, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Develops and executes the strategic roadmap for the Commercial & Investment Bank (CIB) SPG Mortgage Finance platform, aligning with the firm's residential and commercial lending objectives and growth strategies
• Assists in overseeing the end-to-end product lifecycle, including ideation, development, launch, and ongoing enhancements, ensuring the platform delivers value to our clients and stakeholders
• Assists in leading and mentoring high-performing team of product managers, supporting engineers/developers, front office, and middle office teams, fostering a culture of innovation, collaboration, and excellence
• Collaborates with key stakeholders, including business leaders, technology teams, and external partners, to gather requirements, prioritize initiatives, lead and participate in UAT and regression testing and drive successful product outcomes
• Stays abreast of industry trends, competitive landscape, and regulatory changes to inform product strategy and ensure the CIB SPG Mortgage Finance platform remains competitive and compliant
• Identifies and mitigates risks associated with product development and deployment, ensuring robust controls and governance are in place
• Establish and monitor key performance indicators (KPIs) to assess product performance, user satisfaction, and business impact, driving continuous improvement

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Previous experience leading business requirement sessions with Product, Technology, Front Office (Business), and Middle Office (Operations) to include documented business requirements for development by technology teams
• Strong leadership and stakeholder management skills, with the ability to inspire and motivate cross-functional teams
• Ability to think strategically and translate business goals into actionable product plans
• Excellent communication and interpersonal skills, with the ability to influence and build relationships with stakeholders at all levels
• Strong analytical and problem-solving skills, with a focus on delivering innovative solutions

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Good understanding of residential and commercial mortgage lending processes and technology platforms, particularly mortgage warehouse lending applications or similar systems
• Applying Agile Scrum methodologies and practices; use of Jira for planning, tracking, and managing software development projects
• Use of qTest or comparable for planning, managing, and tracking UAT and regression testing activities

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.