Product Designer II

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
We're looking for a Conversation Designer to join our digital team and shape the future of voice and chat experiences for millions of telecom customers. You'll own projects end-to-end: designing flows, training NLU, testing, and continuously improving conversations with data. Generative AI isn't optional here - it's part of your daily toolkit.
Responsibilities

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  Design conversational flows for voice and chatbots , ensuring clarity, usability, and efficiency
  
  • Build and train NLU models (Dialogflow or similar), managing intents, utterances, and conversation structure
  
  
  • Apply Generative AI tools and prompting for conversation design, test case creation, and optimization
  
  
  • Create flow diagrams and documentation in Lucidchart or similar
  
  
  • Review performance data and make improvements based on containment, completion, and user feedback
  
  
  • Collaborate with developers, product managers, and analysts to align design with technical delivery and business goals
  
  
  • Contribute to persona design and tone guidelines to keep interactions consistent and customer-friendly

Qualifications

• • 2-4 years of professional experience in Conversation Design, UX Writing, or related roles
  
  
  • Hands-on experience designing voice and chat experiences
  
  
  • Generative AI proficiency - practical use of LLMs and prompting as part of design work (required)
  
  
  • Proficiency with Dialogflow, Voiceflow, or similar conversational platforms
  
  
  • Skilled in Lucidchart or equivalent for flow mapping and documentation
  
  
  • Strong writing and grammar skills; copywriting experience is a plus
  
  
  • A portfolio or work samples showing flows, intents/utterances, or NLU design
  
  
  • Comfortable using JIRA or similar tools for tracking deliverables
  
  
  • Excellent communication, collaboration, and presentation skills
  
  
  • Bachelor's degree in a related field (e.g., UX Design, Linguistics, Communications, HCI) or equivalent work experience

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $100,246.00 - $164,689.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City