Product Designer, Trust & Risk

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

💻 Role
We’re looking for a Product Designer to join our Trust & Risk team—someone who’s passionate about creating thoughtful, scalable systems that protect and empower our community. In this role, you’ll design tools, workflows, and user experiences that help identify and prevent abuse, enforce platform policies fairly, and support users throughout their safety journeys—from proactive education to responsive resolution.

You’ll partner closely with product designers, product managers, engineers, operations, data scientists, and policy experts to build solutions that balance safety, speed, and user trust—whether you're designing an appeals experience, reviews, internal enforcement tooling, or real-time interventions during live shows.

• Design end-to-end experiences that protect the integrity of the platform while minimizing friction for good users

• Collaborate with cross-functional teams to translate complex policies and workflows into intuitive product experiences

• Create wireframes, prototypes, and final visuals that bring clarity to ambiguous trust and safety problems

• Contribute to the broader design system while advocating for accessibility and inclusive user experiences.

• Use data, research, and feedback to iterate on existing tools and identify areas for improvement

• Support the internal teams who moderate content, review reports, and resolve user issues with efficient and usable tooling

Team members in this role are required to be within commuting distance of our New York, NY, San Francisco, CA, Seattle, WA or Los Angeles, CA hubs.

Curious about who thrives at Whatnot? We’ve found that embodying a low ego, growth mindset, and high-impact drive goes a long way here.

As our next Trust & Risk Desinger you should have 3+ years of product design experience, plus:

• Experience working on trust, safety, compliance, or integrity teams.

• Strong interaction and systems thinking—you can untangle complex flows and design for edge cases.

• Strong Portfolio that demonstrates your experience.

• Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer, etc.).

• Deep understanding of user experience design principles and methodologies, including user research, wireframing, prototyping, and usability testing.

• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.