Product Enablement & Operations Manager

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.
We're looking for a Product Operations Manager to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next changemaker in cancer care?
What You'll Do
Reporting into the Clinical Research Network Operations team, your top responsibility is to ensure that our cross-functional teams are able to translate our product strategy into action by enabling our customers to adopt and extract value from products and features throughout the product lifecycle. You will become one of the company's top subject matter experts in shaping and executing rollout strategies for new products and features across our core product lines, with a focus on our Clinical Research suite. In this role, you will own delivery of feature rollouts alongside partners on the Product, Design, Marketing, and Customer Success teams to best support the change management for our customers and drive forward product outcomes. In this role, you will also have an opportunity to uplevel our existing product development and launch processes in service of improved product outcomes and customer experience.
More specifically, you will:

• Become an expert on our Clinical Research products and workflows, end users and decision-makers
• Shape how we build and scale cross-functional processes to support the rapid development of new features and products and the satisfaction of our customers
• Drive a metric-driven approach including capturing, reviewing, and analyzing data to help product managers make better-informed product decisions
• Develop customer-centric launch and enablement strategies that appreciate and mitigate potential user change management considerations and/or risks
• Become the voice of internal and external customers by synthesizing feedback into actionable themes, advocating for needs, and achieving buy-in from stakeholders to achieve goals
• Collaborate closely with Product and Engineering to develop customer outcome metrics and internal tools for tracking them, creating leverage and transparency for Customer Success teams
• Post-launch, manage incoming customer feedback and issues and transitioning products/features to standard implementation
• You will lead efforts to nurture and manage cross-functional coordination to support the products in market by proactively assessing, and validating partner needs on an ongoing basis

Who You Are
You're a self-starter with 3+ years of operations, product, consulting and/or project management experience and sound strategic and operationally-oriented thinking. You're excited by the prospect of rolling up your sleeves and adapting to new challenges to tackle meaningful problems each and every day. You're a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact.

• You have a Bachelor's Degree or equivalent practical experience
• You have 3+ years of product or product operations experience
• You are a storyteller with excellent communication, organizational, and analytical skills
• You have the ability to effectively identify what's important and prioritize competing workstreams
• You have an entrepreneurial mindset and demonstrated ability to deliver results
• You are able to work cross-functionally in a matrixed organization, with particular skill in managing and negotiating with internal and external stakeholders to drive maximum efficiency
• You are able to intake diverse inputs and opinions and align stakeholders on a path forward
• You are highly adaptable to new challenges and able to flex seamlessly between high-level strategy and execution work required

Extra Credit

• Experience working in Clinical Research or in technology and software
• Experience experience in a customer facing role or in a data analytics role
• Experience working within healthcare industry, specifically working directly with providers and their care teams

Where you'll work:
In this hybrid role, you'll have a defined work location that includes work from home and 3 office days set by you and your team. For more information on our approach to hybrid work, please visit the how we work website.
Life at Flatiron
At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer:

• Work/life autonomy via flexible work hours and flexible paid time off
• Comprehensive compensation package
• 401(k) contribution to help you reach your retirement planning goals
• Financial health resources including 1:1 financial advice
• Mental well-being tools and services
• Parental benefits and policies including family-building care and generous leave
• Path to parenthood programs supporting fertility, adoption and surrogacy
• Travel support for safe healthcare services

In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning and celebrate Diversity in the workplace.
Preferred Primary Location: NY hub
The annual pay range reflected above for this position is based on the preferred primary location of the role which is listed in the job description. Salary ranges for other locations vary from the range reflected above. Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual bonus and equity may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.