Product & Experience Designer

Responsibilities will include:

Product Design
Lead end-to-end design for product initiatives from discovery through launch across web and mobile platforms
Translate user and business problems into clear, intuitive workflows and interfaces
Create interactive prototypes and polished visual designs
Partner with cross-functional stakeholders including Product, Engineering, and Operations to balance user needs, technical constraints, and business goals
Conduct interviews and usability testing to evaluate design decisions
Experience & Service Design
Map end-to-end user experiences, identifying friction points across digital products and workflows
Facilitate cross-functional workshops to uncover opportunities for improvement
Design solutions that enhance both user experience and operational efficiency
Brand & Marketing Design
Support engagement campaigns and key initiatives through marketing and visual design
Maintain cohesion across product experiences and brand expression
Contribute to evolving the visual identity as the company scales
Design Systems & Implementation
Contribute to developing and maintaining shared design patterns and components
Work with engineering to ensure consistency and scalability
Champion accessibility and usability best practices
AI-Enabled Design
Leverage AI tools to rapidly explore concepts, generate design alternatives, and iterate more efficiently
Work with engineering to integrate AI-assisted workflows that accelerate design-to-production
Evaluate and adopt emerging AI tools that enhance design quality and team productivity
Share learnings and best practices as AI tooling evolves
Collaboration & Communication
Own design decisions and articulate rationale based on research and data
Educate stakeholders on design approach and tradeoffs
Communicate clearly across product, engineering, operations, and leadership

What makes you a fit for the team:

You approach your work with humility, recognizing that our system of care will need to learn and adapt to the needs of patients with complex needs
You show deep empathy for the needs of patients, clinicians, support staff, and your colleagues to change the fundamental paradigm of care delivery for marginalized patients
You have a distinctive ability to get a highly cross-functional group of stakeholders – technical and non-technical – on the same page
Your curiosity drives you to be an expert of your product or products and you strive to elevate your peers and the company as a learning organization
You come to well-informed opinions based on gathering the right information and data – but are open to changing your perspective when the situation evolves or new facts emerge
You focus on getting things done in the most effective, efficient manner for the task at hand – rather than following a specific process for its own sake
You have the resilience to dive headfirst into challenging problems – healthcare is complicated and there’s a lot to be fixed
You are excited to work in a startup environment, with the ambiguity and shifting priorities that come with it

Desired skills and experience:

Required:
3-5 years experience in design
Extremely clear communicator – verbally & in writing
Experience contributing to a cohesive experience across multiple products
Comfort in a fast-paced, dynamic environment with multiple stakeholders
Proficiency in using design tools (Figma, Adobe CC)
Experience building detailed and precise design artifacts (flows, journey maps, wireframes, mockups, related documentation)
Ability to develop and understand distinct user personas and distill complex needs into clean, understandable solutions
Preferred:
Design experience in context of healthcare delivery
A high emphasis on designing with accessibility and health equity in mind
Experience designing, maintaining and implementing design systems.
Experience iterating on shipped products based on user feedback and analytics data
A degree in Interaction Design, Digital Graphic Design, Human-Computer Interaction, Digital Product Design, Human Factors is preferred.