Product Management Associate Director

The Product Management, Associate Director for CT Corporation will steer the strategic vision and direction for our customer-facing platform. This leader will drive the consolidation of our legacy portals to deliver a modern, AI-enabled customer experience. This role will lead the full product lifecycle from: product strategy, business plan development, planning, design, delivery and ongoing enhancements of the portal. Given that CT is a service business, this role is responsible for the complete delivery of the offering, from the digital application, to the connection with other systems, and where applicable – to service teams.

Key Responsibilities

Strategy and Roadmap Development

• Lead the creation of a multi-year product strategy. vision and roadmap
• Conduct customer journey mapping to identify pain points, unmet needs, and opportunities to create a roadmap that will delight customers, align with company strategy and drive profitable growth
• Analyze market trends, competitor solutions, and cutting-edge technological innovation to inform the roadmap
• Align with internal teams to create more efficient workflows that can be supported by our systems and our Service and Fulfillment teams
• Validate with customer usability testing and analytics
• Collaborate with Growth Enablement and other functional teams on market research and data analysis to inform vision
• Segment and prioritize requirements across CT’s customer base

Product Delivery and Experimentation

• Collaborate with design and delivery teams to ensure consistent, ongoing releases
• Develop and execute business cases that delivers profitable growth
• Focus on action and experiments that lead to ongoing improvements
• Collaborate with all internal stakeholders to ensure alignment, efficient decision making and barriers are identified and addressed
• Use of AI, and new technologies to enhance the product experience

Systems Integration, Architecture, and API Strategy

• Partner with Technology and Business Enablement to define system architecture, data models, and integration patterns
• Lead the definition of how the portal connects with other CT systems and data sources
• Oversee the design and implementation of APIs and integrations needed to support portal functionality and data exchange

Roll out and Monitoring

• Own internal and external change‑management strategy
• Create clear communication plans for Sales, Service, Fulfillment, and other internal partners
• Effective Go-to-market rollout working with Sales & Marketing
• Drive successful migration of customers from legacy portals to the unified platform, ensuring minimal friction and strong adoption

• Monitor financial results vs. plan and adjust priorities or approaches as needed

• Monitor other key KPIs, including increased NPS, usage, profitability

Qualifications

• Experience in product management, with a proven track record of leading successful product/service offering launches
• Experience with AI
• Experience modernizing customer facing portals
• Strong communicator and collaborator, able to both influence others to act and listen/learn from stakeholders
• Strong analytical, financial and problem-solving acumen, with the ability to think strategically and creatively
• Knowledge of Lean product principles, innovation frameworks, and methodologies

Travel

• Ability to travel as needed (approximately up to 20%)

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.