Product Manager, Enterprises

About Us

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable – the brand’s artistic signature. David Yurman collections are available at 50 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.

Our Values

At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family’s guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance.

Job Description

Job Description – Enterprise Product Manager

We are seeking a highly skilled and experienced Enterprise Product Manager to lead the strategy, roadmap, and delivery of key enterprise applications, including Salesforce Order Management System (OMS), Experience Cloud, Service Cloud platforms, and other supporting systems. In this role, you will be responsible for driving cross-functional alignment, defining business requirements, and ensuring scalable, efficient, and customer-centric solutions across the enterprise ecosystem.

You will serve as a key partner across business and technical teams, using your deep product expertise and strong leadership skills to influence priorities, guide cross-functional collaboration, and deliver impactful enterprise solutions at scale.

Responsibilities

• Define and manage the product roadmap for enterprise systems such as Salesforce OMS, customer care tools, order servicing applications, and other backend platforms.
• Translate business needs into detailed user stories, product requirements, and acceptance criteria, ensuring clarity for technical teams.
• Own the end-to-end product lifecycle from opportunity assessment and stakeholder alignment to feature delivery and performance optimization.
• Serve as a thought leader in post-purchase experience design, with deep expertise in order management, fulfillment, returns, cancellations, fraud prevention, and customer service enablement.
• Partner with stakeholders from Operations, Customer Service, Digital, IT, and Retail to gather input, prioritize features, and ensure systems meet evolving business needs.
• Prioritize backlog items based on customer impact, business value, and technical feasibility.
• Lead Agile ceremonies (e.g., sprint planning, grooming, demos) and collaborate closely with engineering and QA to drive timely and high-quality product releases.
• Ensure seamless integration between platforms (e.g., OMS, ERP, CRM, eCommerce front end) to support accurate order processing, fulfillment, and customer service.
• Monitor KPIs, system performance, and operational metrics to identify continuous improvement opportunities.
• Act as the product SME for order lifecycle management, customer service workflows, returns, cancellations, fraud review, and fulfillment logic.
• Support incident management by coordinating triage efforts, root cause analysis, and stakeholder communication for critical system issues.
• Foster a collaborative product culture with an emphasis on continuous improvement, operational efficiency, and customer satisfaction.
• Stay current on enterprise technology trends, best practices, and platform updates to drive innovation and operational excellence.

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field (MBA or advanced degree is a plus).
• Minimum of 7 years of experience in product management, with at least 3 years focused on enterprise systems in an eCommerce or retail environment.
• Proven success managing Salesforce Order Management, service platforms (e.g., Salesforce Service Cloud, Zendesk), and backend commerce systems.
• Deep understanding of order lifecycle processes, omnichannel fulfillment models, customer service workflows, and related integrations.
• Strong leadership skills with the ability to influence at all levels, manage competing priorities, and drive alignment across business and technology stakeholders.
• Excellent communication and analytical skills, with a track record of data-driven decision-making.
• Experience working in Agile development environments, with proficiency in tools like JIRA, Confluence, and analytics dashboards.
• Proven ability to lead incident response, root cause analysis, and platform stability efforts.
• Highly organized, proactive, and capable of managing multiple complex projects simultaneously.

Preferred Experience

• Salesforce certifications (e.g., Salesforce Administrator, Service Cloud Consultant, or OMS Specialist).
• Experience working with ERP integrations, third-party logistics (3PL) systems, or warehouse/order fulfillment platforms.
• Background in optimizing internal tools to improve operational efficiency, cost management, and customer satisfaction.

Education: Bachelor’s degree in IT Systems, Business Management, Operations, or related fields required

Location: New York, NY (Tribeca)
Work Model: Hybrid (3 Days in Office / 2 Days Remote)

Estimate Pay Rate: $140,000-$175,000
Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, Summer Fridays (corporate roles), generous paid time off, sick time, and more.

Diversity, Equity & Inclusion at David Yurman

As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees’ backgrounds and perspectives. We will always advocate for equity and inclusion for all.

David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).