Project Manager and Customer Support (Account Executive)

About the Company

Born from groundbreaking research at Columbia University and Yale University, CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through cutting-edge security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for some of the largest projects in the digital asset ecosystem. Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation.

 About the Role

CertiK’s security consulting team helps blockchain projects and institutions secure their smart contracts, applications, and Web3 infrastructure. We are looking for a Project Manager to manage the delivery of security engagements and keep clients, security engineers, sales and internal teams aligned from kickoff through final report delivery.

In this role, you will oversee timelines, maintain project documentation, and serve as the primary point of contact for clients across multiple engagements. You will track progress, follow up on outstanding actions, and keep stakeholders informed to ensure engagements are delivered on time and to a high standard, while providing a smooth client experience.

Responsibilities

• Coordinate the full lifecycle of security engagements, including kickoff, timeline planning, milestone tracking, report delivery, and closure.
• Coordinate with security engineers, sales and other internal teams to confirm project requirements and ensure smooth handoffs at each stage.
• Identify and escalate project risks such as delays or scope changes, follow through to ensure timely resolution and help refine delivery processes over time.
• Maintain regular communication with clients, providing status updates, confirming timelines and managing change requests.
• Lead client meetings such as kickoff calls and report reviews, support security engineers in presenting findings and remediation recommendations, and coordinate follow-up assessments and retests.

Requirements

• 3+ years of project management experience, with at least 1 year in the blockchain industry.
• Solid understanding of smart contracts, blockchain security, penetration testing and the ability to discuss technical issues with both security engineers and clients.
• Proven track record of managing multiple projects simultaneously and coordinating work across multiple teams.
• Experience in client-facing project roles, with strong interpersonal and communication skills.
• Experience collaborating with distributed teams across multiple time zones.
• Professional fluency in written and spoken English.

Bonus Points

• Experience at a cybersecurity industrials, particularly in security consulting or assessment delivery.
• Familiarity with the broader Web3 ecosystem, including major blockchains and DeFi protocols.
• Experience working with institutional clients, including financial institutions and enterprises.
• Proficiency in additional languages, such as Mandarin, Spanish, or Portuguese.