Product Manager

| Remote
Employer Provided Salary: 100,000-130,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Overview

Smartling, a leader in using artificial intelligence to revolutionize translation and localization services, is seeking an experienced Product Manager who can take charge and work with our customers and internal stakeholders to define and build features to optimize work. As a profitable, fast-growing company backed by the prestigious Battery Ventures, we're more than just a business; we're a purpose-driven team dedicated to breaking down language barriers worldwide. In this role, you will play a pivotal role in driving the development of the Smartling platform. You will work directly with engineering, service and customer teams to build requirements and shape the future of our tools for customers. Join us on our quest to transform how the world’s leading brands create multilingual experiences their customers love. 

You Will

  • Be responsible for driving our vision and working with your engineering team to deliver user-friendly features
  • Regularly engage with customers, users and internal business stakeholders to surface insights and problem statements to inform the Vendor Experience’s roadmap and vision
  • Partner with your engineers and designer to define and finalize feature requirements
  • Own, define and execute on your Roadmap - aligning it to the company strategy
  • Validate and prioritize all incoming feedback to find features that will help us achieve our vision
  • Support our Customer Success and Support teams with any customer questions
  • Work with our Documentation and Training team to develop internal and external communication material
  • Stay up to date with competitor tools and offerings

You Have

  • 3+ years of product management or project leadership experience.
  • Technical experience in understanding data tools such as Looker and  MySQL
  • Technical experience and a thorough understanding of file types such as JSON, XML, and HTML
  • Understanding of Product Design fundamentals and SaaS User Experience patterns
  • Ability to clearly and effectively communicate with different stakeholders - connecting with customers, end users, vendors and internal teams
  • Experience investigating user problems and needs and translating them to actionable themes that drive towards the Product Vision
  • Comfort level making decisions with the knowledge at hand
  • Experience partnering closely with design and engineering - getting to know the details of the design and technical solution
  • Prior experience in prioritizing features and working with development teams in defining requirements and developing a Roadmap
  • A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Preferred but not required

  • Previous experience working with localization software or involvement in localization processes
  • Technical knowledge - understanding the development of web apps, both Backend and Frontend

You are

  • Systems thinking - you are excited about working with complex interconnected systems
  • Curious - you are a lifelong learner - constantly ask questions to dig deeper into use cases and how our technical solution could work
  • Visionary - you can clearly articulate a vision for our platform and produce a clear roadmap on how to get there
  • Leader - you are ready to lead and inspire teams across multiple departments to deliver on your Vendor vision
  • Enthusiastic - you are ready to dig in and be the driving force! - get messy, experiment, and learn from the features you release

 You Will Enjoy

  • Freedom 🏡 - we are remote first
  • Growth  - an opportunity to learn and advance your career
  • Wealth 💰 - we offer a competitive salary and 401(k) + company match
  • Wellness - medical, dental, and vision insurance for you and your family
  • Balance - flexible PTO + 11 holidays; generous parental leave
  • Culture 🤝- an energetic, value-driven, and fun culture and team spirit
  • Bonus - employee referral program and Apple equipment

We are considering candidates based in Eastern or Central time zones at this time.

Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use E-verify platform for the work authorization verifications.

*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.

The US pay range for this role is $100,000 - $130,000. Final offer amounts are determined by multiple factors, including geographic location, candidate experience and expertise, and may vary from the amounts listed.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Linkedin Sales NavigatorCRM
    • EquireCRM
    • ZoomInfoCRM
    • YeswareCRM

Location

NY

An Insider's view of Smartling

How would you describe the company’s work-life balance?

My managers and colleagues alike share immense respect for work/life boundaries. As part of a remote organization with teams across different time zones, trust and flexibility are the norm. And when it comes time for a vacation, I know that my team has processes in place to ensure I can truly log off!

Kelly

Sr. Customer Success Manager

How do you collaborate with other teams in the company?

The great thing about collaboration at Smartling is that teams are really focused on outcomes and measured deliverables. This helps everyone know what they need to do to support one another and get positive results.

Andrew

Associate Director, Language Services

What are some things you learned at the company?

I've learned so much at Smartling, but I would say learning about different technical integrations into complex tech stacks has been the most impactful. Having had a very basic understanding, this knowledge has been helpful in growing and closing opportunities! We have an amazing team of Solution Engineers who are always ready and willing to help.

Jose

Sr. Account Executive

How do you empower your team to be more creative?

Simply by focusing on outcomes over outputs. Defining a goal and giving each team member the autonomy to approach it in their own way encourages experimentation, taking risks, and thinking outside of the box.

Grace

Sr. Director, Product

How do you make yourself accessible to the rest of the team?

In our new remote work reality, I make sure to schedule regular check-ins with my team members. I also stay close to Slack where they can reach out at any point. Knowing when to switch from written communication to a call becomes also essential to avoid misunderstanding.

Valerie

Senior Director, Language Services

What are Smartling Perks + Benefits

Culture
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Professional Development
Job training & conferences
Promote from within
Paid industry certifications

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