As a Product Manager, you will enhance the worker operations platform post-onboarding, driving strategy, user research, collaboration across teams, and continuous improvement for efficient project lifecycle management.
Welo Data works with technology companies to provide datasets that are high-quality, ethically sourced, relevant, diverse, and scalable to supercharge their AI models. As a Welocalize brand, WeloData leverages over 25 years of experience in partnering with the world’s most innovative companies and brings together a curated global community of over 500,000 AI training and domain experts to offer services that span:
ANNOTATION & LABELLING: Transcription, summarization, image and video classification and labeling.
ENHANCING LLMs: Prompt engineering, SFT, RLHF, red teaming and adversarial model training, model output ranking.
DATA COLLECTION & GENERATION: From institutional languages to remote field audio collection.
RELEVANCE & INTENT: Culturally nuanced and aware, ranking, relevance, and evaluation to train models for search, ads, and LLM output.
Want to join our Welo Data team? We bring practical, applied AI expertise to projects. We have both strong academic experience and a deep working knowledge of state-of-the-art AI tools, frameworks, and best practices. Help us elevate our clients' Data at Welo Data.
About Welo Works
Welo Works is Welo Data's workforce management platform powering our data annotation services, spanning from sourcing and recruiting workers through to managing their full lifecycle after onboarding. We're building technology that enables our Delivery Services teams to deliver faster without compromising quality, scale sustainably, and serve both clients and raters exceptionally well.
About the Role
- We're seeking a Product Manager to drive the worker and operations experience after workers are qualified and onboarded to projects.
- As our Delivery Services team scales during a transitionary period in the AI and data annotation space, this role will build the platform foundation that supports sustainable growth. You'll work across Delivery Services (Operations, Quality, Assessments, L&D, Community Experience), Development and QA, and Finance teams to deliver exceptional client outcomes while creating an engaging platform that respects workers' time.
- We're looking for someone with initiative and ownership who isn't afraid to push back constructively, question the status quo, and drive toward their vision of what "good" looks like—not settling for "good enough."
What You Will Do
- Own product strategy for post-onboarding worker operations: project lifecycle management, task assignment, payment automation, quality dashboards, roster management, and self-service capabilities.
- Align roadmap with Delivery Services North Stars: deliver faster without compromising quality, scale sustainably, and serve clients and raters exceptionally well.
- Lead discovery sessions and user research with Project Managers, Quality Managers, L&D/Assessments specialists, Finance teams, and workers/raters; collaborate with Design to create intuitive experiences that engage workers and respect their time.
- Partner with Development (Tech Leads, Engineering Managers, developers) and QA on solution design, involving technical teams early.
- Create clear epics, user stories, and documentation for engineering with defined success metrics; maintain visibility into priorities and progress in Jira and Confluence.
- Navigate distributed teams effectively—Development and QA are in India and Spain; Delivery Services are in Mexico and the US. Strong async communication and creative time zone management are essential .
- Own end-to-end product development from discovery through UAT, release, and iteration; gather feedback and make informed ship decisions.
- Monitor usage and adoption, gathering feedback to drive continuous improvements.
What You Bring
- Required
- 3-5 years in operations management, program management, technical program management, or business operations—driving process improvements and working with product/technology teams. Examples: Technical Program Managers who owned roadmaps and wrote user stories, or Operations Managers who partnered with engineering to build internal tools.
- Strong analytical skills and comfort with data-driven decisions in ambiguous environments.
- Excellent communication across technical and business audiences.
- Cross-functional experience with engineering, operations, and business teams, ideally across distributed time zones.
- Proficiency with Jira, Confluence, and modern collaboration tools.
- Initiative and ownership—proactively identify problems, propose solutions, and drive completion.
- Willingness to push back constructively while maintaining strong relationships.
- High standards and clear perspective on what "good" looks like.
- Preferred
- Product management experience in operations platforms, workforce management systems, or related domains.
- Background in data annotation, ML operations, gig economy platforms, or services businesses with distributed workforces.
- Experience with payments/invoicing, quality management, or project/task management systems.
- Track record of process improvements driving measurable efficiency gains.
- Strong async communication practices with globally distributed teams.
Why Join Us
- Direct Impact: Enable operations teams to scale efficiently while affecting client delivery quality and worker satisfaction.
- Shape the Future: Influence processes and have genuine ownership during a transformation period in the AI/data annotation industry.
- Small, Empowered Team: Work with Head of Product and two other PMs where your voice matters.
- Growth Trajectory: Expand your scope as the platform evolves.
Top Skills
Confluence
JIRA
WeLocalize New York, New York, USA Office
15 W 37th Street, 4th Floor, New York, NY, United States, 10018
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