Product Operations Associate

About This Role

We're seeking a Product Operations Associate to help drive execution across the CashBack+ Pay business. This role sits at the intersection of Product, Operations, Marketing, Customer Experience, and Partner Success.

You'll work directly with the Head of Mobile Product & Growth and become a key force multiplier for the team. From refining product requirements to managing customer feedback, supporting launches, and coordinating partner initiatives, you'll help ensure the product operates smoothly and continues to improve.

This role is ideal for someone early in their career who wants broad exposure to product management, operations, growth, and fintech. You'll wear many hats, solve problems daily, and gain hands-on experience helping scale a rapidly growing consumer product.

The work moves quickly and often requires balancing multiple priorities at once. We're looking for someone who is highly organized, naturally curious, detail-oriented, and excited by the opportunity to build.

What You'll Do

• Own quality assurance testing and release readiness for new features and product updates across iOS and Android
• Identify, document, prioritize, and track bugs through resolution
• Help refine the product backlog by documenting requirements, writing user stories, and preparing tickets for engineering
• Manage customer experience operations, including feedback analysis, reporting, app store reviews, and escalation management
• Review member feedback to identify trends, opportunities, and product improvements
• Support CRM and lifecycle marketing operations by testing campaigns, reviewing customer journeys, and validating messaging experiences
• Coordinate internal and external communications related to product launches and promotions
• Help manage relationships with credit union champions and key partner stakeholders
• Maintain product documentation, release notes, testing plans, and operational processes

What We're Looking For

• 1-3 years of experience in Product Operations, Product Management, Project Management, Consulting, Customer Experience, Marketing Operations, or a related field
• Strong organizational skills and exceptional attention to detail
• Excellent written and verbal communication skills
• Comfortable managing multiple projects and priorities simultaneously
• Naturally curious and eager to learn how products are built and scaled
• Ability to identify problems, propose solutions, and drive follow-through
• Analytical mindset with proficiency in Excel or Google Sheets
• Experience working with project management tools like Jira, Linear, or Asana, and CRM tools like Braze is a plus
• Familiarity with mobile apps, fintech, SaaS, or consumer products is a plus
• Thrives in fast-paced environments with a high degree of ownership and accountability

Please note:

• Must be able to work full-time in our NYC office; this is not a remote position.
• Must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

The expected salary range for this position is $80,000 - $95,000 plus an equity component.