Product Operations Lead

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Product Operations Lead

Position Summary

Brown Brothers Harriman is seeking a highly experienced Senior Product Operations Lead to join the Product Transformation Discipline within Investor Services. This role will serve as the owner of the firm's product strategy and management methodology, capability development framework, and knowledge ecosystem.

Working directly for the Product Operations & Best Practices Lead, this individual will be responsible for designing, maintaining, and continuously evolving the methods, tools, frameworks, and learning programs that enable product teams to operate consistently and effectively. The role will act as the steward of product strategy and management best practices, ensuring teams have access to modern methodologies, training, guidance, and market-leading approaches that improve outcomes across the product lifecycle.

This position combines strategic thinking, capability building, research, training leadership, and operational execution. The successful candidate will help establish BBH’s center of excellence for product strategy and management by creating scalable methods, maintaining a best-practice knowledge library, and supporting continuous learning and progression for both global product leadership and the next generation of product talent.

Key Responsibilities

Product Methods & Framework Ownership

• Own and continuously evolve the firm's product strategy and management methodologies, standards, frameworks, templates, and playbooks.
• Research emerging industry practices and recommend enhancements that improve product effectiveness, consistency, and business outcomes.
• Serve as the subject matter expert and advisor on product strategy and management best practices.

Training & Capability Development

• Own the product strategy and management learning curriculum, including training modules, workshops, learning paths, and onboarding programs.
• Design and facilitate training sessions that build product strategy and management capabilities across the organization.
• Measure adoption and effectiveness of training programs and continuously improve content based on feedback and business needs.

Best Practices & Knowledge Management

• Maintain a centralized repository of product methodologies, tools, templates, case studies, and reusable assets.
• Curate and promote leading practices, lessons learned, and success stories to drive consistency and knowledge sharing across teams.

Market Sizing & Strategic Tools

• Develop practical tools and templates that enable teams to discover and assess market opportunities consistently and effectively.
• Own standards, frameworks, and guidance for TAM/SAM/SOM, opportunity sizing, needs/JTBD analysis, assessing willingness to pay and overall business case development.
• Own core standards and methods for early-stage value proposition development, concept prototyping and market testing.

Product Excellence & Continuous Improvement

• Monitor industry trends, benchmark against leading organizations, and identify opportunities to enhance product strategy and management practices.
• Partner with product leaders and teams to drive adoption of methods, improve maturity, and strengthen overall product excellence.

Qualifications

Experience

• Experience in Product Management, Product Operations, Product Excellence, Strategy, Consulting, or a related discipline.
• Demonstrated success developing and implementing product strategy and management methodologies, frameworks, and best practices.
• Experience designing and delivering training, learning programs, or capability-building initiatives.
• Financial services experience preferred.

Skills

• Deep knowledge of modern product strategy and management principles, frameworks, and operating models.
• Strong facilitation, communication, and stakeholder management skills.
• Experience creating scalable tools, playbooks, training content, and knowledge assets.
• Familiarity with market sizing (TAM/SAM/SOM), business case development, and opportunity assessment.
• Strong research, analytical, and problem-solving skills.

Leadership Characteristics

• Strategic thinker with a passion for continuous improvement and capability building.
• Influences effectively without direct authority.
• Curious, collaborative, and externally focused on industry best practices.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Salary Range

MA: $130K - $180K base salary + annual bonus target

NY: $130K - $180K base salary + annual bonus target

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. 

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.