Product Operations Manager

PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.

Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.

As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.

We’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.

Our HQ is in New York City with a hybrid schedule (3 in-office days per week). Preference for NYC-based candidates or those open to relocation.

• Partner closely with Product, Engineering, Analytics, and AI teams to build the operational backbone that drives faster, smarter product development

• Streamline how insights, data, and customer feedback flow through the product lifecycle: discovery, prioritization, design, build, launch, and iteration

• Lead the design and improvement of product processes, tools, and systems that scale with our growth

• Collaborate cross-functionally with Operations, Sales, and Customer Success to ensure launch readiness and alignment across teams

• Develop and maintain dashboards, metrics, and experimentation frameworks to measure product impact and team efficiency

• Act as the connective tissue across product and go-to-market teams, improving communication, documentation, and execution velocity

• Support the integration of AI workflows and data-driven automation into core product and operational processes

• Identify bottlenecks in product delivery and implement improvements to increase speed, quality, and repeatability

• 2+ years of experience in product operations, product strategy, or a similar cross-functional role at a high-growth SaaS or AI-driven company

• Strong operational mindset: process design, data-informed decision making, and systems thinking

• Proven ability to collaborate across product, engineering, analytics, and business functions to drive alignment and execution

• Strong analytical and data literacy skills; able to synthesize insights and guide prioritization

• Excellent communicator who can bridge technical and business teams

• Experience with product and analytics tools (e.g., Tableau, Looker, Amplitude or similar)

• Familiarity with AI workflows or interest in how AI augments modern product development

• Startup mindset: resourceful, proactive, and comfortable building from 0→1

• Competitive salary and meaningful equity in a high-growth company

• Comprehensive medical, dental, and vision coverage

• Flexible PTO and paid family leave

• Home office & equipment stipend

• Hybrid NYC office culture (3 days in-office/week) with direct access to leadership

• In-Office Lunch & Dinner Provided

PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.

We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.