The Product Operations Manager will oversee product launches, manage internal processes, and enhance partner experience through collaboration with cross-functional teams.
Why Prizeout
We're a NYC based fintech helping credit unions deepen member relationships through rewards. Our flagship product, CashBack+, brings together credit card programs, debit rewards, merchant offers, onboarding journeys, membership tiers, and payment solutions in one transparent, relationship-centered experience. We're scaling quickly, our partner list is growing, and we're building out the product team to match. If you want real ownership at a company where your work ships and matters, this is the moment.
About This Role
As a Product Operations Manager, you'll ensure everything we ship is operationalized, documented, and continuously improved. This means working across consumer products and SaaS tools, partnering with sales, integration, engineering, and credit union partners to launch and scale. This role is for someone who thrives at the intersection of product, operations, and stakeholder management. You make things run smoothly, you're comfortable being pulled in multiple directions, and you solve the messy real world problems that come with scaling B2B2C products.
What You'll Do
- Own end-to-end process for partner launches, including product configuration, documentation, prototyping, and go-live support
- Run product ceremonies and keep Jira healthy
- Manage intake of product requests and maintain Confluence documentation
- Own the backlog for internal enablement features and SaaS portal tools, working with CTO and engineering to spec and prioritize
- Identify friction points from partner feedback and support tickets; prioritize features that improve partner experience or reduce support burden
- Support the dev team through the continuous improvement pipeline. Be the person who unblocks, tracks, and keeps things moving
What We're Looking For
- 3-5 years of experience in product operations, technical operations, implementation, or customer success operations
- Strong project management and stakeholder management skills
- Excellent documentation and communication - you write clear specs and useful guides
- Organized and process-oriented, but adaptable when things change (checklist mentality without the panic)
- Technical aptitude - can learn product configurations and work with engineering on specs
- People skills - you build trust with engineers, partners, and cross-functional teams
- Bias toward action - you figure things out and get it done
Nice To Have
- Experience with B2B SaaS operations or implementation
- Familiarity with fintech, financial institutions, or rewards programs
- Experience writing product specs or working with engineering teams
- Proficiency in Confluence, Jira, Figma, or similar tools
Please Note: Must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
The expected salary range for this position is $110,000-130,000, plus an equity component.
WHAT IS PRIZEOUT?
Prizeout is an adtech company with a three-sided marketplace that allows consumers to receive earned or allocated funds via digital gift cards. Our commercial partners offer Prizeout as a withdrawal or disbursement method, while brands can digitally advertise and acquire new customers through Prizeout ad campaigns.
Prizeout is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Top Skills
Confluence
Figma
JIRA
Prizeout New York, New York, USA Office
Union Square offers some of the best restaurants, fitness studios, and outdoor space the city has to offer. In addition to that, there are various subway trains and it is a quick walk to Penn Station or train to Grand Central.
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