Product Owner - Enrollment and Billing Correspondence

Job Profile Summary
The Product Owner will help create and deliver a best-in-class business systems and operational processes. This individual will be dedicated to the Agile Work Team to interface between the operations team and the delivery of new technology and code. The role is responsible to be constantly thinking through the processes and needs of the business to support an efficient and error free process for the member and provider. The Product Owner represents the business team in prioritizing the features for development, approving user stories, and ensuring clear communication flows back and forth. The individual will help shape and execute the product strategy that meets the department goals, engage in business case development, and ensure adherence to the Agile Scrum process.

• This position requires three days per week in office (Tues/Wed/Thurs) at 100 Church Street, NYC or 1101 Greenwood BLVD Lake Mary FL

• Define & communicate the overall vision, objectives and goals of the business. Articulate the minimum viable product needs. Create, refine, socialize and prioritize the Product backlog.

• Enable delivery of Product Backlog by presenting backlog to team; creating, owning and refining well-formed user stories and artifacts that describe and detail new products, features and services based on feedback from team, creating acceptance criteria with the team, and accepting stories as they’re completed

• Contribute to the maturity, performance and growth of the Agile team

• Work daily with scrum teams to refine, groom, and accept stories and bugs for implementation

• Create UAT test cases, organize and facilitate UAT testing, track test results, and work with the scrum master and agile team to resolve issues

• Represents the team, when needed, to external stakeholders, leaders and other teams to ensure alignment and understanding progress of the team

• Support the Agile Program and ensure the team follows enterprise Agile standards. Provide feedback to program on enhancements for the Agile process.- Champions change and effectively manages the implementation of new ideas

• Ability to align and motivate a team to achieve objectives

• Identify opportunities for process optimization and redesign that will allow us to accomplish objectives more quickly and at a higher level of probability

• Work one on one with each team member to ensure their growth and accountability to the team is achieved.- Effectively communicates relevant information to all levels of the organization

• Partner with cross-functional teams to build, prioritize and define workflows and requirements

• Reinforces team approach throughout organization both on client projects and internal initiatives

• Supports and solicits input from team members at all levels within the organization

• Create dynamic and a spirit of teamwork and collaboration

• Compliment the broader team with high quality and partnership

• Communicates effectively with internal stakeholders to identify needs and evaluate alternative business solutions and strategies

• Continually defines ways to increase customer satisfaction and deepen business relationships

• All other related and/or additional responsibilities that may be required or assigned

Minimum Qualifications

• Experience working in an Agile environment as a Product Owner

• Experience and track record of success directing the efforts of developers as a project manager or product owner in a deadline-driven and fast-paced environment

• Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts (preferably Agile/SCRUM)

• Hands on experience in leading process improvement initiatives

• Excellent influencing and negotiation skills

• High School Diploma or GED from an accredited institution

Preferred Qualifications:

• Bachelor's Degree or higher from an accredited institution with a preferred area of study in technology, business, project management or other associated field

• Experience working with PEGA

• Experience owning correspondence or document-generation capabilities, including automated triggers, template logic, data population, output file creation, and downstream fulfillment or print workflows.

• Strong understanding of business-rule-driven correspondence, including how rules determine when communications are generated, what data is used, which templates apply, and how exceptions are identified.

• Experience working with database-driven processes, data mapping, extracts, integrations, and validation to ensure correspondence is generated with accurate and complete information.

• Familiarity with operational exception handling for correspondence, including defining exception criteria, routing items for review, supporting remediation processes, and monitoring quality or compliance impacts.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.  HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services,  LLC.

Know Your Rights

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst.  Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $116,800 - $168,810

• All Other Locations (within approved locations): $99,700 - $148,325

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.