Product Owner

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Embrace Pet Insurance, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We’re committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that’s both personal and professional.

Role Summary

The Product Owner leads strategy, delivery, and value realization for multiple products within a business vertical. This role shapes the product vision, manages multi‑product roadmaps, aligns cross-functional teams, and ensures each product contributes meaningfully to vertical and company objectives. Success requires strong prioritization, customer insight, and the ability to drive outcomes across several concurrent workstreams.

Key Responsibilities

• Define Portfolio Vision & Roadmaps: Establish and maintain a unified product vision across the vertical. Build strategically aligned roadmaps and adjust plans based on customer needs, data insights, and business priorities.

• Own Backlogs Across Multiple Products: Create, refine, and prioritize epics and stories; ensure clarity of acceptance criteria; manage dependencies across teams; make trade-off decisions to optimize business and customer value.

• Lead Agile Execution: Partner with engineering, design, and operations teams to deliver incremental value. Facilitate backlog refinement, sprint planning, and reviews; ensure delivery meets quality, compliance, and usability expectations.

• Champion Customer & Market Insight: Conduct or collaborate on user research, journey mapping, and data analysis. Use qualitative and quantitative insights to validate problems, test solutions, and measure product performance.

• Drive Stakeholder Alignment: Serve as the single point of accountability for product decisions. Communicate prioritization rationale, risks, and progress to leadership; coordinate with compliance, legal, and operational teams to meet regulatory and customer-impact requirements.

• Manage Financial & Operational Outcomes: Support business cases, monitor performance metrics, and track benefit realization (revenue, cost to serve, efficiency, customer experience). Recommend investment shifts based on evidence.

• Oversee Vendor & Platform Integrations: Ensure external partners, platforms, and shared services align with product strategy, meet SLAs, and support scalable, efficient solutions across the vertical.

• Tactical Decision Making - Works with other Technology areas to make tactical decisions about product functionality.

• Project Management - Manages projects through all phases and milestones, including product feature/capability set for business solutions.

• Performs market and competitor analysis as well as other duties and responsibilities as assigned.

Qualifications

• 8-10 Years Experience
• Experience managing multiple products or platforms concurrently.
• Strong backlog management, agile delivery, and stakeholder engagement skills.
• Ability to interpret data and make evidence-based decisions.
• Excellent written and verbal communication.

Preferred

• Experience in insurance, fintech, or other regulated industries.
• Familiarity with ADO/Jira, analytics tools, and customer research frameworks.

#embrace

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)