Product Simplification & Resilience Lead, Global Core Payments - SVP

Services provides global solutions that help corporations, financial institutions, public sector and commercial clients optimize operations and drive their business forward. Through our five business lines – Liquidity Management Services, Payments, Trade & Working Capital Solutions, Investor Services and Issuer Services - we provide cash management, payments/receivables solutions, working capital solutions, post-trade securities services and issuer services across Citi’s global network.

The Core Payments team within the Domestic & Account Payables team is leading transformation to standardize approach to managing Domestic Payments network.  The main objective is to align our global network across 80+ markets to our client's business models which are increasingly regional and/or global. In addition, the Domestic Payments team must ensure that our network remains competitive in the mid and long term and offers best in class solutions to our clients. As part of our strategy of being the network of networks, we are making significant investments in enhancing our Domestic Payments offering, modernizing the technology platforms as well as building client centric value add solutions that are best in class.  This role will have key focus on managing and enhancing our Domestic payments proposition. The successful candidate will work very closely with product colleagues, sales and customers to ensure that our domestic payments capabilities and value proposition is best in class.

We're looking for a senior product leader to drive end-to-end product simplification thereby enabling platform modernization across Global Domestic Core Payments, a network spanning 80+ markets. In this role, you will shape the simplification globally for the network, leading to improving resilience while partnering with product, operations, and technology teams to deliver measurable impact at scale. This is a high-visibility opportunity to influence global payments strategy and accelerate commercial growth within one of the world's leading financial institutions.

Responsibilities

• Lead the global product simplification strategy for domestic core payments, establishing it as a primary pathway to end-to-end resilience across all markets and product lines.
• Define and oversee the execution of strategic simplification programs, including governance frameworks, OKRs, country-level analysis, and a structured roadmap for resource and investment prioritization.
• Partner with product, operations, and technology teams to reduce architectural complexity and drive measurable improvements thereby reducing complexity and fundamentally improving overall resilience.
• Analyze market intelligence and sector trends to identify commercial opportunities, shape product development roadmaps, and refine pricing and go-to-market strategies.
• Champion Core Payments commercialization efforts for the Corporate & Commercial Banking segment, translating product simplification and process advancements into tangible client value and market opportunities.
• Monitor product and portfolio performance, analyze vertical-specific P&L drivers, and implement targeted strategies to meet profitability and growth goals.
• Communicate progress on simplification strategy to senior stakeholders, reporting on key performance indicators and escalating risks with transparency and appropriate corrective actions.
• Proactively identify opportunities for simplification to mitigate a broad spectrum of resilience risks, ensuring that appropriate and strategic corrective measures are put in place.
• Drive continuous improvement in our product simplification efforts and overall resilience capabilities, staying abreast of industry best practices, evolving regulatory requirements, and leveraging simplification as a lever for resilience
• Manage product risk, regulatory compliance, and control documentation, ensuring all products adhere to applicable standards globally and align with legal, credit, and operational requirements.

Required Qualifications & Skills

• 10 or more years of experience in product management or product development, with demonstrated expertise in leading complex, cross-functional initiatives.
• Deep knowledge of the payments ecosystem, including regulatory frameworks, industry best practices, and the application of simplification principles to improve system robustness.
• Ability to develop and execute commercialization strategies that translate product improvements into client value and business growth across key market segments.
• Strong analytical capability, with experience conducting quantitative and qualitative analysis to evaluate market opportunities, solve complex problems, and develop innovative solutions.
• Skilled at building consensus among senior stakeholders and cross-functional partners, including technology, operations, legal, and sales teams, to deliver aligned and coordinated outcomes.
• Confident presenting to clients and senior leadership, with the ability to communicate complex strategies clearly and persuasively to varied audiences.
• Bachelor's degree or equivalent university-level qualification.

Beneficial Skills & Qualifications

• Experience in payments product simplification, comprehensive resilience strategy, or risk management within a global financial services environment.
• Background in logistics, industrial verticals, or e-commerce solutions, providing additional context for client needs and product positioning.
• Familiarity with product approval processes and governance frameworks applied across multi-jurisdictional or global programs.
• Master's degree in Business Administration or a related field.

What We Offer

Joining Citi's Global Domestic Core Payments team means working at the centre of one of the most strategically significant functions in global financial services. You will have real ownership over decisions that shape payment infrastructure across 80+ markets, with the visibility and resources to make a lasting impact.

• A hybrid working model with 3 days in the office and 2 days working remotely, supporting effective collaboration and personal flexibility.
• Direct influence over global payments strategy, with the opportunity to shape simplification and resilience outcomes at an international scale.
• Significant organizational visibility, with regular engagement with senior leaders and stakeholders across regions and functions.
• Exceptional professional development opportunities, including the chance to build deep expertise in financial services operations and next-generation payment solutions.
• Comprehensive benefits designed to support your financial wellbeing, work-life balance, and long-term career growth.
• A performance-driven, collaborative environment where your contributions directly advance the resilience and competitiveness of critical global infrastructure.

Apply now to take ownership of a critical global mandate and help define the future of core payments at Citi.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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