Product Solutions Director Agents Specialist

Job Description
Unlock your potential as a leader in product solutions, where you will guide sales advisory, optimize complex problem-solving, and shape customer-centric strategies. Leverage your expertise to make a lasting impact in a fast-paced, collaborative environment.
As a Product Solutions Director in Chief Data and Analytics Office, you are an expert in a cluster of products and the sales cycle. As a leader on the team, you leverage your advanced capabilities to craft complex solutions, partner with Sales to identify and capture market opportunities, and create new ways for teams to continuously deliver value to customers. You will build a team of Agent Specialists to advise firmwide teams in designing and integrating AI Agents within their application architecture. Your role involves providing expert guidance, and empowering clients to implement Agents and create business value. With superior communication and stakeholder management skills, you will cultivate strong, collaborative relationships with Product, Engineering, and Architecture teams across JPM Lines of Business, Corporate Functions, and Internal Fusion Product and Engineering Teams to drive priority outcomes.
Job responsibilities

• Advises the Product Solutions teams on solutioning and adopting new and existing client-facing products and capabilities while crafting complex solutions and assessing risk to enhance the customer experience
• Leverages extensive knowledge of a cluster of products and capabilities to manage the strategic development of end-to-end product solution strategies and processes
• Manages the collection of client feedback and oversees the delivery of feedback to Product teams
• Lead and mentor a team of agent specialists, fostering a collaborative and innovative environment to drive team performance and professional growth.
• Provide technical expertise empowering our internal clients to design and implement agent-based solutions.
• Engage with clients to understand their needs, provide expert guidance, and ensure successful deployment and integration of agent solutions.
• Collaborate with product and engineering to enhance agent capabilities and ensure seamless integration with existing systems and processes.
• Develop best practices for Agentic Systems architecture and integration including performance monitoring, optimization and evaluation.
• Collaborate with AI researchers, ML engineers, and software developers to push the boundaries of Agentic AI.
• Develop prototypes, blueprints and demos for rolling out education and training across the firm.
• Provide thought leadership and contribute to technical white papers on Agentic implementations.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise leading and developing solutions across multiple teams and a cluster of products
• Extensive experience facilitating sales cycle activities and developing and optimizing strategies and processes
• Demonstrable experience structuring and handling complex solutions for business problems to meet clients' needs
• 3+ years software enginerring experience
• Experience in multi-agent architectures using frameworks like LangChain, AutoGPT, CrewAI.
• Hands-on experience building or using LLM powered Agentic solutions.
• Experience in developing, training, and deploying machine learning models, Gen AI models and including knowledge of model evaluation and optimization techniques.
• Experience with cloud computing platforms (e.g., AWS, Azure, or Google Cloud Platform), containerization technologies (e.g., Docker and Kubernetes), and microservices design, implementation, and performance optimization.
• Experience in Financial Services or other highly regulated industries
• Strong foundation in mathematics and statistics, including knowledge of linear algebra, calculus, probability, and statistical methods.
• Experience leading global teams.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.