Product Specialist - NYC

We’re looking for a Product Specialist to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You’ll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function.

• Manage the customer implementation lifecycle from signature to go-live

• Translate complex customer pricing models into the Sequence data model

• Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform

• Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday

• Build the playbook and scale our onboarding and product specialist team right next to our C-level team

• Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects

• Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity

• Strong communication skills and attention to detail

• Comfortable communicating and building relationships with technical and non-technical stakeholders

• ✅ Enjoy being hands-on with customers and detailed product implementations

• ✅ Want to work as part of a small, fast-moving team

• ✅ Can handle high volumes of support messages and customer asks in quick succession - this is a true operator role for fast-paced / high velocity individuals

• ✅ Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions

• ✅ Want to work on something new. The biggest product and company decisions still lie ahead of us

• ✅ Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions

• ✅ Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering

• 👎 You require established, longstanding templates and structure to be provided for you. We are at a scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey.

• 👎 You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly.

• 👎 Your main priority is being in a 'strategy' role and not being hands on with customers solving tactical day to day problems

• 👎 Want all of the benefits that come with a larger, established tech company.

• 👎 You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity.

We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit.

1. 20-minute screening call with Talent (Emily)

2. 30-minute interview with Ma'ayan

3. 45-minute Product Assessment with our COO (Enda)

4. 30-minute Executive Interview with our CEO (Riya)

Public resources on Sequence:

Podcasts:

• Wharton FinTech: Reinventing Billing & Quote-to-cash (Dec 2025): origin story, why Riya built Sequence after her first exit.

• Tech Finance with Sasha Orloff: E14: Revenue Models 101 & the New Stack: pricing/revenue models, quote-to-cash thesis.

• Riding Unicorns: S6E5 (written recap): M&A, founding story, enterprise product views.

• Bae HQ: Episode 207: a16z round, category vision.

• The SaaS CFO with Ben Murray: AI-native B2B billing pitch.

• Converge Podcast (May 2024): "financial router" framing.

• Transcript of the Wharton FinTech episode if you want to skim rather than listen.

Written:

• USXP: From Oxford to a16z: building a US-first mindset at Sequence: go-to-market and US expansion.

• The FP&A Guy: How modern finance teams are automating billing with AI: guest piece on AI in finance ops.

• Sequence blog: Introducing Sequence 2.0: her launch post for the AI-native rebuild.