The role involves assisting users with product-related inquiries, conducting training sessions, gathering feedback, and maintaining support resources.
Description: Acts as a bridge between the end-user and the product team, focusing on usability and feature education.
Responsibilities:
Monitor the customer support queue for "how-to" questions and platform navigation help.
Conduct webinars and live training sessions for new platform features.
Gather user requirements for new tools or visualization dashboards.
Maintain the customer-facing Help Center and FAQ database.
Similar Jobs
Cloud • Information Technology • Internet of Things • Software
Provide front-line support for independent hardware and paint store clients across Rundoo's ERP platform via Intercom, email, and phone. Troubleshoot POS, inventory, and accounting issues, perform spreadsheet-based data reconciliation, collaborate with engineering on bugs, document solutions in Notion, and maintain fast response and satisfaction metrics.
Top Skills:
Intercom,Intercom Ai,Chatgpt,Claude,Notion,Google Sheets,Excel,Zendesk,Erp
Information Technology • Cybersecurity
Act as the primary technical support contact for customers: troubleshoot Windows and macOS issues, escalate incidents, follow up to resolution, recommend documentation updates, and continually grow product and procedural knowledge to maintain high CSAT.
Top Skills:
Microsoft Windows,Windows Services,Windows Registry,Macos,Terminal,Bash,Procmon,Process Explorer,Antivirus Products,Gpo,Rmm,Sccm,Scripting
Healthtech • Telehealth
The Product Support Specialist delivers expert technical support, manages escalations, collaborates with teams, and maintains knowledge management for B2B health technology systems.
Top Skills:
DicomEmr SystemsHl7 IntegrationMedical MeasurementsPacsStructured Reporting (Sr)
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
