Ad Product Quality Analyst at Snap Inc.
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We are looking for a monetization-focused Product Quality Analyst to join our Customer Operations organization. As a member of the Ad Product Quality team, you will be responsible for growing Snapchat’s advertising business by identifying opportunities to improve the quality of our current or future monetization product offerings. You will serve as the voice of our customers by bringing product expertise and a specific understanding of the challenges our advertisers face to cross-functional partners across Engineering, Product, Sales, and Support teams.
What you'll do:
Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ads platform. Support key advertising partners with overcoming technical challenges faced when onboarding, activating, or delivering ROI on the platform.
Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as your prioritize items with Product and Engineering teams
Write technical product and process documentation, organize training sessions, and design workflows that prepare internal teams for new product rollouts
Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience across a variety of touch-points and data sets
Produce trend analyses of common customer pain points coupled with actionable recommendations for addressing them
Partner with our Product Marketing and Sales teams to collect customer feedback and identify opportunities to improve our products
Knowledge, Skills, and Abilities:
Working knowledge of mobile app and web attribution technologies including Mobile Measurement Partners(MMPs), SKAdNetwork, web tracking pixels, and third-party analytics platforms and data discrepancies
Experience working with APIs and server integrations
Strong analytical skills, with demonstrable experience working with large data sets to solve business problems, and providing practical business insights via data visualization software (Looker, Tableau, etc.)
Proficient in use of G Suite software (Gmail, Google Docs, Google Sheets, etc.)
Proven project management skills; identifying problems areas, designing solutions, and driving them to completion
Excellent verbal and written communication skills, with high attention to detail
Bachelor’s Degree in Computer Science, Marketing, or Advertising or related areas of study, or full stack coding bootcamp certification, or equivalent industry experience
2+ years work experience in digital advertising operations or analytics or related field
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!