Skillshare
Skillshare is an online learning community for creatives.

Director of Product, Consumer Experience at Skillshare

| Remote
Sorry, this job was removed at 7:49 a.m. (EST) on Thursday, April 29, 2021
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Skillshare is an online learning community for creatives. We have thousands of inspiring classes for creative and curious people, and millions of members who come together to find inspiration and take the next step in their creative journey. Our product team plays a key role in our ability to scale by building an experience that empowers anyone, anywhere to access our platform. Their work enables us to reach people around the world and make learning as easy as glancing at your phone. 

As Director of Consumer Experience, you will define how Skillshare users can find the best learning content that our subscription service has to offer. Alongside our company’s key strategies, you will lead and bring a vision for Skillshare’s content discovery experience to life, and oversee the Consumer Discovery product area. This role will also manage the people responsible for Personalization, Search and the Learning Experience within the product. And with these teams, you will develop a holistically designed discovery experience that works on all platforms, connecting key touch points on the web and on our mobile apps. Alongside team management, you will also own the user experience of, and the development team that builds, our logged in member experience, including the Home page and Browse products. You will research, define, and architect key user journeys, from email and push/in-app campaigns to core products, alongside partner teams within the company, to provide best-in-class journeys that lead users into our product experience. At heart, you will be our key influencer, inspiring our teams to deliver a robust and engaging learning content experience within each Skillshare product line. This area is poised to grow significantly over the next year and you’ll help lead the charge. You need to be comfortable building and pushing for a product vision within a consumer environment. We’ll look to your expertise in building customer-centric products, technical know-how, and your ability to work seamlessly with teams across the company, champion our platform’s learners, and drive real engagement impact as we scale.

What you'll do:

  • Work closely with brand, marketing, content, engineering, data, product, and design leaders to develop a customer-centric content + product strategy and related roadmaps
  • Work with UX research on understanding student learning needs within Skillshare
  • Develop and maintain continual understanding of competitive online learning platforms in the market, and identify where Skillshare can innovate & pull ahead
  • Run countless experiments that help push our product forward
  • Work with Data Scientists on understanding user trends
  • Develop and maintain a prioritized roadmaps that aim to increase our customer’s engagement with learning content, and partner with product manager teammates to assure a consistent experience across web and apps
  • Effectively communicate the vision of Discovery and related roadmap to senior leadership
  • Create seamless user experiences for learners coming into Skillshare from email, push notifications, in-app notifications, and related content marketing channels
  • Work with Brand and Content on in-product promotions of top quality classes
  • Work closely with our Customer Experience team and understand user pain points within the product, and position feature requests towards impactful product upgrades
  • Define requirements for the development of specific microservices, APIs and related back-end capabilities that will allow ample runway to scale content discovery product development on web and app platforms
  • Write user stories, specifications, manage project execution, data feature validation, analytics event confirmations, design, run & interpret A/B tests, wireframe, and define product roll-out strategies
  • Manage projects with partners and customers, identifying specific product needs and ensuring adoption

Why we're excited about you:

  • 8+ years of experience as a product manager, with developing digital services around media and content
  • Strong communication skills
  • Proven ability to establish rapport, credibility and influence amongst stakeholders and cross-functional internal teams to drive results 
  • Technical background and ability to have collaborative, in-depth technical discussions from engineers to marketing technology stakeholdersExperienced people and/or team manager 
  • Ability to clearly articulate strategy and requirements to stakeholders, product managers, engineering, data analytics and business partners
  • Possess strong decision-making and prioritization skills; have experience overseeing and managing complex technical roadmaps
  • Proven ability to identify, analyze, and solve ambiguous problems with extreme attention to detail
  • Thrives in a high-energy, fast-paced environment where tactical and strategic initiatives are driven in parallelExperience deriving and presenting insights to business leaders
  • Strong analytical abilities and data intuition
  • Strong user experience intuition, with past experience building customer-centric content destinations
  • Preferred experience having used e-learning or other continuous learning products
  • Experience and excitement about working on a rapidly growing part of the business

Why you're excited about us:

  • Impact: You’ll build out Skillshare’s emerging Enterprise learning experience strategy and roadmap which is a main company strategy and initiative
  • Growth: Our team is small, so you’ll have room to wear a lot of hats and take on more responsibility over time 
  • Our mission: We’re doing work that matters – connecting lifelong learners around the world and empowering them to pursue their creativity.
  • Our team: We have a passionate, smart team that is a lot of fun to work with
  • Your life: We take pride in our flexibility. Working remotely is part of how we need to work these days. You’re a professional, and we trust you to do what you need to do

About Skillshare:

Skillshare is an online learning community for creatives. We have thousands of inspiring classes for creative and curious people, and millions of members who come together to find inspiration and take the next step in their creative journey. We are a series-D company backed by OMERS, Union Square Ventures, Spark Capital, Amasia, Spero Ventures, and Burda Principal Investments.

Skillshare is committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills. We’re proud to be recognized as a top place to work by BuiltinNYC (#BI-Remote), Crain’s, and Forbes, in addition to being one of the five best places to work for women by Bpeace, and a top-rated workplace for dads by Fatherly. We work to ensure a consistent interview process, fair compensation, and inclusive work environment for all.

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What are Skillshare Perks + Benefits

Skillshare Benefits Overview

At Skillshare, we strive to create an inclusive culture in which each person is compensated fairly, has robust learning and development opportunities, and feels supported in bringing their whole self to work. We also believe that doing your best work means living a full life – that means different things for everyone, so we optimize for trust, invest to support remote teams, have an unlimited vacation policy (with a required minimum!), and encourage work-life balance.

Our perks include:

- Health, Dental and Vision coverage
- 401(k)
- Unlimited vacation (with a required minimum!)
- 14 weeks parental leave (gender neutral)
- Paid sabbaticals for tenured employees
- Learning and conference stipends
- $750 stipend for setting yourself up for success at home (think: desk, headphones, plants, ergonomic chair)
- Monthly reimbursement of up to $75 for high-speed internet services
- Stipend for mental health/well-being tools (Headspace, Talkspace, Peloton, etc.)
- Monthly coffee/tea reimbursement of up to $25
- Ongoing manager training with LifeLabs
- Inclusion workshops with Paradigm

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
In addition to our social committee, we have dedicated Diversity & Affinity groups in which team members decide to come together around a shared identity or background.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
We offer both short- and long-term disability insurance.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Read more about how we think about equity compensation here: https://medium.com/swlh/a-no-b-s-guide-to-startup-stock-option-grants-526a8bc33c2b
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Skillshare offers 14 paid weeks of paid parental leave to both birth-giving and non-birth-giving parent/s.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Skillshare creates professional development opportunities by offering an annual budget to attend external conferences, in addition to ongoing internal learning programming.
Lunch and learns
Promote from within
Customized development tracks

Additional Perks + Benefits

In addition to the above, we also offer a number of perks around flexibility – including the option between a 1-month bonus or sabbatical at your 3-year mark, and the ability to work remotely for up to a month from anywhere in the world when you've been on the team for one year.

An Insider's view of Skillshare

What are some social events your company does?

Moving fully remote has meant changing our approach to team-bonding. We are keeping the energy up with happy hours, trading Zoom backgrounds, and, recently, our affinity group for women of color hosted company-wide trivia that kicked off with a Rihanna dance break.

Chantel

Senior Creative Producer

How do you collaborate with other teams in the company?

Cross-team collaboration is frequent and organic at Skillshare; we foster a uniquely friendly atmosphere of openness and shared purpose. Through cross-team threads, project-based meetings, comments on RFC's, pull request reviews, Q&A sessions, and, of course, simple conversations, collaboration commonly happens across a table or across time zones.

Justin

Director of Engineering

What are some things you learned at the company?

I was immediately impressed and encouraged by the creative problem solving at Skillshare. Data plays a huge part in learning about our members, determining the most popular classes, and fostering creative community. I was a student within the community long before helping build it. My favorite experience so far has been learning watercolor basics.

Zhen

Director of Business Intelligence

How do you make yourself accessible to the rest of the team?

As a management team, we strongly believe in making ourselves accessible. This includes: 1:1s with direct reports, skip-level meetings, team-wide meetings, coffees with people across departments, and attending team events. More broadly, we apply the same foundational rule we all learned in kindergarten: treat people the way you want to be treated.

Sabrina

COO

What kinds of technical challenges do you and your team face?

We're in an exciting position - we have a product that we believe in and a community that believes in us. The question we face is: how can we build a platform which works for the Skillshare of today, but will scale to the needs of the Skillshare of the future? It’s not enough to keep up with growth; we must build for where our growth will take us.

Samantha

Director of Engineering

Skillshare Careers In NYC
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