Product Director, Platform Experience at CLEAR

| Greater NYC Area
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Founded in 2010, CLEAR’s mission is to create frictionless experiences. With more than 10 million members and hundreds of partners across the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - making everyday experiences easier, more secure, and more seamless. Since day one, CLEAR has been committed to privacy done right. Members are always in control of their own information, and we never sell member data.

CLEAR is actively seeking a Product visionary who has a proven track record of delivering products at scale for Consumers and Developers. In this role, you will inspire and lead the Product teams that are responsible for supporting the growth and integration of CLEAR’s growing platform through tools, reference implementations, and a full-featured Developer Portal. You will design and execute a strategy to drive platform adoption and growth, allowing millions of CLEAR members to safely and securely use their trusted identity across payments, age verification, access control and more. 

What You Will Do

  • Lead a team to define and deliver a portal to support a wide range of B2B and B2C features, including internal tooling, to help drive top of funnel growth and provide Enterprise-level functionality
  • Convey your vision through bold product roadmaps, working closely with product leaders and software engineers, and participate in all levels of team planning
  • Create and maintain concrete, quantitative, and descriptive profiles of customers and their needs. These include mobile developers, web developers, core service backend developers, partner managers, and more across both internal and external use cases
  • Champion a data-driven mindset, having a bias for action but making calculated decisions against known and documented risks
  • Act as the team evangelist internally to develop relationships across core platform teams to drive consistent process and collaboration; we must scale ourselves to scale our partners

Who You Are

  • 5+ years product management experience with a track record of successfully delivering products or services
  • Experience delivering external-facing features or products including management of internal and external stakeholders
  • Strong communication skills, both written and verbal. You have created and delivered engaging technical presentations and are comfortable with (and enjoy) public speaking
  • API / Platform experience preferred, but not required – deep technical background in software engineering and infrastructure
  • Deep understanding of identity and authentication standards is a plus (e.g. OAuth / OIDC / SAML / IAL / AAL)

#LI-Hybrid

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in every conversation - you are empowered to put your ideas on the table and take ownership of the work you are doing. In a hybrid model it's even more important to share those values with other team members.

Emily

Senior Technical Recruiter

What projects are you most excited about?

Recently, I was working with our training team to create a leadership development program for our operations organization. We’re developing all of the courses in-house and it’s given me exposure to virtually every single team in the company. I’ve used these lessons to amp up my communication strategy for other projects.

Clory

Senior Director, Member Experience

What are some things you learned at the company?

In previous roles, I hadn’t had quite as much autonomy as I do at CLEAR. When starting here I didn’t realize I was empowered to make high-level suggestions, do proof of concepts, and present possible technology changes to the organization. It was great to get a nudge from my team and manager to be more open about my ideas to them and other teams.

Kyle Olson

Software Engineer

How does the company support your career growth?

CLEAR is in an exciting transition from a small company to a large company with more focus on process and scalability. These are good problems to have and they leave so much room for employees to step up and grow into a desired role. It’s great to have an idea and be given the opportunity and support to lead something from a simple idea to a POC.

Aaron

Senior Software Engineer

What are CLEAR Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Through our partnerships with Care.com and OneMedical, we offer various benefits relating to child care.
Remote Work Program
All CLEAR HQ's work in a hybrid model. Employees can work remotely up to 3 days/week (with at least 2 days in office.)
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
We provide daily, catered breakfast and lunch for those who are in office!
Stocked Kitchen
Some Meals Provided
We offer catered breakfast and lunch for those in office at each of our HQ locations!
Happy Hours
Relocation Assistance
Professional Development Benefits
Promote from within
Online course subscriptions available

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