Product Lead
MaestroQA builds software to empower managers to coach customer support teams. Etsy, Mailchimp, Peloton, Zendesk, and more use MaestroQA to coach customer service agents on how to deliver better experiences and analyze customer service conversations to identify insights on what customers love and hate about their brands.
Our primary persona is the Quality Assurance team and our success with this stakeholder has been instrumental to our success so far and as we expand our product to solve use cases for other personas, we want this Product Lead’s sole focus to be continuously improving the experience for this persona. In this role, you will be listening to customer and prospect calls, collecting requests from success and support, building the roadmap, and then guiding your own engineering team dedicated to our QA team persona to improve this persona’s customer’s experience every quarter.
Key Outcomes
- Identify and prioritize QA-persona needs
- Design, build, and deliver solutions with your engineering team Key Requirements
- Track record of designing and delivering products to customers Key Skills
- Strong ability to understand customers’ needs (listening + question asking), design creative solutions with UX/Design (creativity), and strong written and verbal communication with engineering to build the solutions
- Overall, strong decision making skills, techniques, and intuition Compensation An attractive total compensation package will be offered to the successful candidate.
Key Requirements
- Track record of designing and delivering products to customers
Key Skills
- Strong ability to understand customers’ needs (listening + question asking), design creative solutions with UX/Design (creativity), and strong written and verbal communication with engineering to build the solutions
- Overall, strong decision making skills, techniques, and intuition Compensation An attractive total compensation package will be offered to the successful candidate.
Compensation
An attractive total compensation package will be offered to the successful candidate.