About TrialSpark

Despite advances that have made the discovery of new drug candidates faster than ever, thousands of potential treatments remain "on the shelf," untested, because of the enormous bottleneck of putting them through clinical trials. On average, getting a drug through the trial process takes nearly a decade and frequently costs over $1B -- and over time, the problem has only gotten worse. As a result, only a select few treatments ever get a shot at reaching patients who need them. To make matters worse, the high cost of clinical trials often results in high drug prices for patients.

TrialSpark’s mission is to bring treatments to patients faster and more efficiently by reimagining clinical trials.

Join us in building a tech platform that changes the way physicians, researchers, and patients work together to advance medical research.

At TrialSpark, we’re leveraging technology to make clinical trials faster and cheaper. Product Operations is a vital part of our mission -- it enables our technology teams to:

• Protect patient safety and clinical data integrity by thoroughly testing and documenting our software to rigorous industry standards (this is called Software Validation, or Validation for short)
• Be agile and ship work at a fast pace
• Collaborate productively across engineering, design, and product management
• Provide customers and internal study teams with a great user experience through training, documentation, and issue resolution

This role is based at our NYC headquarters. Our NYC teams are currently remote but will be returning to the office in a hybrid model in September, with in-office time expected at least 1 day per week.

As a Product Operations Associate at TrialSpark, your responsibilities will include:

• Working with Product Managers, QA Team, and Study Teams to understand Validation needs and project-manage releases against launch plans
• Ensuring that customers and customers-facing teams are equipped with the resources required to support new features by creating training material and documentation
• Assisting customers and internal teams to test, reproduce issues, perform triage, and submit tickets to Tech Service Desks
• Ensuring stakeholders are well-informed of critical product updates through newsletters, roadmaps, and other communications
• Developing, managing, and continuously improving processes between product, engineering and study teams to work more efficiently and effectively

You may be a good fit if you:

• Have had full-time or internship experience working in a fast-paced, high-feedback environment -- particularly in consulting, product, engineering, technical project management, program management, QA, or customer experience
• Have excellent organizational skills and attention to detail
• Are comfortable operating at the intersection of internal vs external stakeholders, and technical vs non-technical
• Have strong analytical and problem-solving skills
• Have a track record of rolling up your sleeves and doing whatever it takes to get things done
• Have strong verbal and written communication skills
• Value feedback and are self reflective

Nice-to-haves (but not required!):

• Experience working with teams that ship software
• Computer Science background or interest
• Experience with issue tracking systems (e.g. JIRA)
• Experience with software QA

Learn more

• TrialSpark: Who are we?
• Mission and Purpose at TrialSpark: Why we do what we do
• The Dorm Room Fund podcast: Office Hours with Ben Liu (CEO of TrialSpark)