Product Operations Associate at TrialSpark

| Greater NYC Area
Sorry, this job was removed at 12:15 p.m. (EST) on Thursday, October 14, 2021
Find out who's hiring in NYC.
See all Product jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About TrialSpark

Despite advances that have made the discovery of new drug candidates faster than ever, thousands of potential treatments remain "on the shelf," untested, because of the enormous bottleneck of putting them through clinical trials. On average, getting a drug through the trial process takes nearly a decade and frequently costs over $1B -- and over time, the problem has only gotten worse. As a result, only a select few treatments ever get a shot at reaching patients who need them. To make matters worse, the high cost of clinical trials often results in high drug prices for patients.

TrialSpark’s mission is to bring treatments to patients faster and more efficiently by reimagining clinical trials.

Join us in building a tech platform that changes the way physicians, researchers, and patients work together to advance medical research.

At TrialSpark, we’re leveraging technology to make clinical trials faster and cheaper. Product Operations is a vital part of our mission -- it enables our technology teams to:

  • Protect patient safety and clinical data integrity by thoroughly testing and documenting our software to rigorous industry standards (this is called Software Validation, or Validation for short)
  • Be agile and ship work at a fast pace
  • Collaborate productively across engineering, design, and product management
  • Provide customers and internal study teams with a great user experience through training, documentation, and issue resolution

This role is based at our NYC headquarters. Our NYC teams are currently remote but will be returning to the office in a hybrid model in September, with in-office time expected at least 1 day per week.

As a Product Operations Associate at TrialSpark, your responsibilities will include:
  • Working with Product Managers, QA Team, and Study Teams to understand Validation needs and project-manage releases against launch plans
  • Ensuring that customers and customers-facing teams are equipped with the resources required to support new features by creating training material and documentation
  • Assisting customers and internal teams to test, reproduce issues, perform triage, and submit tickets to Tech Service Desks
  • Ensuring stakeholders are well-informed of critical product updates through newsletters, roadmaps, and other communications
  • Developing, managing, and continuously improving processes between product, engineering and study teams to work more efficiently and effectively
You may be a good fit if you:
  • Have had full-time or internship experience working in a fast-paced, high-feedback environment -- particularly in consulting, product, engineering, technical project management, program management, QA, or customer experience
  • Have excellent organizational skills and attention to detail
  • Are comfortable operating at the intersection of internal vs external stakeholders, and technical vs non-technical
  • Have strong analytical and problem-solving skills
  • Have a track record of rolling up your sleeves and doing whatever it takes to get things done
  • Have strong verbal and written communication skills
  • Value feedback and are self reflective
Nice-to-haves (but not required!):
  • Experience working with teams that ship software
  • Computer Science background or interest
  • Experience with issue tracking systems (e.g. JIRA)
  • Experience with software QA
Learn more
  • TrialSpark: Who are we?
  • Mission and Purpose at TrialSpark: Why we do what we do
  • The Dorm Room Fund podcast: Office Hours with Ben Liu (CEO of TrialSpark)
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases

Location

Our office is located in Manhattan, near the Empire State Building. The area is lively and has great food and transportation options!

An Insider's view of TrialSpark

What are some social events your company does?

We believe in healthy living! We organize regular team exercise classes as a company!

Frank Wu

Product Manager

How do you empower your team to be more creative?

We believe in presenting problems, not solutions, to the team. Our job is to align the team on company goals and issues, and allow the team to work creatively to solve them. We believe team autonomy fosters creativity and a healthier culture.

Linhao Zhang

CTO

What are TrialSpark Perks + Benefits

TrialSpark Benefits Overview

Trialspark is nothing without its employees, so they are well taken care of! We offer comprehensive benefits that span from insurance to 401ks, with added perks like a pet-friendly office. Come meet our office dog, Rosie!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We have a monthly transportation subsidy!
Company Outings
Yearly retreat and holiday party, regular team events and outings!
Game Room
Super Smash Club every Friday!
Stocked Kitchen
Happy Hours
Pet Friendly
Come meet our office dog, Rosie!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
More Jobs at TrialSpark21 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Sales
HR + Recruiting
new
New York
Design + UX
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
Marketing
new
New York
HR + Recruiting
new
New York
Developer
new
New York
Developer
new
New York
Operations
new
New York
Developer
new
New York
HR + Recruiting
new
New York
Sales
new
New York
Finance
new
New York
Data + Analytics
new
New York
Developer
new
New York
Operations
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView TrialSpark's full profileSee more TrialSpark jobs