Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
 
For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Description

Looking for more meaning in your work? Our Consumer Health Informatics team is seeking a Product Owner for our patient portal, MyMSK.

What is MyMSK?

MyMSK is MSK's patient portal, which provides our patients and their caregivers with secure online and mobile access to personalized information about their care at MSK. Patients can use the portal to review upcoming appointments, request prescription refills, check lab results and reports, access educational materials, view hospital bills, and securely message with medical staff involved in their care, among other things.

Health Informatics @ MSK

Within the broader Digital Informatics and Technology Solutions (DigITs) organization, the division of Health Informatics manages clinician and patient-facing health information technology, including the institutional electronic health record, ancillary clinical systems, and tools that enable decision support, health information exchange, knowledge management, and patient engagement.

Beyond working with the technology itself, we aim to understand the people who use it and the processes affected by its implementation. We empower our clinicians and patients with tools that support the best outcomes, and we support our researchers in their efforts to forge new territory in precision oncology. We evaluate our interventions to prove that the work we are doing is impactful, and we weigh costs and benefits to measure value and prioritize future initiatives.

What you'll be doing:

• Set overall goals and directions for the team – ensuring cross-functional teamwork and prioritization of work to meet deliverables/milestones.
• Facilitates the development of product concepts and defining product strategies, team workflows and core methods.
• Collaborate with stakeholders, define timelines, milestones, lead prioritization workgroups, manage status reports and spearhead engagement efforts.
• Engage and coordinate efforts (daily/weekly) with project managers, analysts, and various directors.
• Track timelines, define milestones, lead prioritization workgroups, manage status reports, and spearhead engagement efforts.
• Ensure all issues, requests, and problems, are being addressed and raised to support staff as needed.
• Create and maintain product roadmaps, define success measures for products and measure product performance and oversee creation of all project documentation.
• Work closely with CX/Product Lead to break journeys into features.
• Translate user journeys and output from research, NFRs and FRs into user stories.
• Align and track the success metrics for features, sprints and epics
• Support recruitment and maintenance of working groups
• Catalog and prioritize product backlog in collaboration with development team. Participate in iteration planning for each sprint. Assess and escalate problems and roadblocks timely.
• Ensure appropriate time is allocated for the successful and timely release of enhancements and features
• Set expectations for delivery of new functionalities and maintain appropriate tracking of product performance post-launch to suggest possible solutions in future iterations
• In collaboration with the development team, assists in the documentation and the testing acceptance criteria and timeline
• Assess severity of reported defects and escalate and prioritize to development team appropriately
• Lead the product functional design process, having an in-depth knowledge of the users and technology, and the release planning (sprints) with developers
• Coordinating and implementing new platform rollouts for all clinical staff

Our ideal candidate:

• 4-7 years of experience as Product Owner/Manager, Project Manager or Clinical Systems Manager
• Experience in healthcare, clinical setting or digital health company strongly preferred
• Analytical approach, excellent communication/presentation skills, strong stakeholder management, keen to mentor/provide guidance, patient and assertive yet tactful
• Knowledge/technical exposure: mobile application development and deployment of medical/non-medical devices, Web and mobile architecture and familiarity with mobile endpoints e.g. iOS and Android environments, HL7 interfaces and agile methodologies/SAFe a strong plus
• Bachelor's Degree required

Location:  NYC - Midtown East near Grand Central  

Benefits 

Competitive compensation packages | Sick Time | Generous Vacation + 12 holidays to recharge & refuel | Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care | 403b retirement savings plan match | Tuition Reimbursement | Parental Leave & Adoption Assistance | Commuter Spending Account | Fitness Discounts & Wellness Program | Resource Networks | Life Insurance & Disability | Remote Flexibility  

We belive in communication, transparency, and thinking beyond your 8-hour day @ MSK. It’s important to us that you have a sense of impact, community, and work/life balance to be and feel your best.  

Our Hiring Process 

You read the ad, agree it sounds like a great fit & apply -> Talent Acquisition contacts you to schedule a phone interview (if your profile aligns) -> after speaking with the Talent Acquisition Specialist, you will connect with the Hiring Manager by phone or video call -> if your experience is a fit, you will move forward to an on-site visit with the team -> post interview feedback -> ideally an offer! -> reference check & onboarding -> orientation & official welcome to MSK  

We look forward to meeting you soon!

#LI-POST

Closing

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.